Alicia Reboh
Côte Saint-Luc
Summary
Bilingual (English and French) professional with over 8 years of experience in sales, social media management, and business development. Known for building strong relationships, leading teams to exceed targets, and using innovative strategies to overcome obstacles. Skilled in content development, SEO, and using platforms like Salesforce, Zendesk, and Excel to enhance business performance. Passionate about driving success and committed to fostering both individual and team growth.
Overview
10
10
years of professional experience
Work History
Senior Manager- Account Management
Lightspeed
12.2022 - Current
- Provided strong leadership of 25+ sales reps to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success
- Mentored junior staff members for skill development and career progression within the organization.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Achieved presidents club with an achievement of 117% of team target
Team Lead- Account Management
Lightspeed
12.2019 - 04.2021
- Trained new sales reps by coaching on sales strategies and product knowledge
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, high performance, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- fy22' Top Team Lead of the year with a 218% achievement
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Founder and Social Media Manager
@queensofviews
01.2017 - 07.2018
- Grew a social media page organically to 23K followers in 8 months + 2K likes on posts
- Responsible for the development of the accounts awareness and reputation
- Search engine optimization
- Content Management + Development of leads and Sales
- Promotional work and advertisement for the media page
Sales Representative/ Therapist Assistant
Team Theraputix Rehabilitation Centre
02.2016 - 06.2017
- Collaborated with client to help recommend proper therapy for treatment.
- Filed Telus E-claims and Extended Health Benefits, skilled in Universal Software
- Monitored and helped in assisting therapists with Hyperbaric Oxygen Therapy, Gait Scan assessments and Lokomat machine.
- Responsible for day-to-day healthcare package sales
- Tracked physician referrals and provided the necessary details for potential clients.
- Answered phone calls, booked appointments and recorded daily payment transactions.
Part- time Property Sales Representative
Centre Industriel, St- Ferdinand QC
06.2015 - 06.2017
- Worked in the Rental Office
- Responsible for presenting lofts to potential tenants
- Negotiated and drew up lease agreements
- Facilitated liaison with the construction team and tenants to provide satisfaction towards the design of the lofts.
Business Development for Startup Company
Capital Express, Montreal QC
06.2015 - 09.2015
- Worked in a French Speaking environment
- Created a Business Plan incorporating Market Size, Target Market, Marketing Strategy, Marketing risks and Key Competitors for an organic super-food called Sacha Inchi.
- Recognized for my effectiveness and quick learning.
- References available upon request
Education
Honors Bachelor of Science - Psychology
York University
04.2017
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Bar Ilan University
06.2012
Skills
- English and French (Bilingual)
- Relationship-builder with excellent interpersonal skills
- Well-organized under pressure
- Facilitates a collaborative management style
- Revenue and Profit Driven
- 7 years in a row President's club winner with an average of 135% of target
Languages
French
Full Professional
Timeline
Senior Manager- Account Management
Lightspeed
12.2022 - Current
Team Lead- Account Management
Lightspeed
12.2019 - 04.2021
Founder and Social Media Manager
@queensofviews
01.2017 - 07.2018
Sales Representative/ Therapist Assistant
Team Theraputix Rehabilitation Centre
02.2016 - 06.2017
Part- time Property Sales Representative
Centre Industriel, St- Ferdinand QC
06.2015 - 06.2017
Business Development for Startup Company
Capital Express, Montreal QC
06.2015 - 09.2015
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Bar Ilan University
Honors Bachelor of Science - Psychology
York University
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