Alicia Plascencia-Gonzalez
San Jose
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Restaurant Hostess
Fogo de Chao
San Jose
10.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency and guest flow.
- Communicated with servers and kitchen staff to coordinate guest needs effectively.
- Collaborated with management to implement service improvements and enhance guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Counter/Cashier
Pizza My Heart, Inc.
San Jose
08.2023 - Current
- Greeted customers warmly and provided helpful service
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register and balanced daily cash drawers accurately.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization of counter and dining area.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed inventory by restocking supplies as needed throughout shifts.
- Assisted customers with menu selections and answered product inquiries.
Education
Menlo Atherton Highschool
Menlo parkSkills
- Greeting guests
- Customer service
- Guest seating
- Reservation management
- Customer transaction processing
- Issue resolution
- Customer relationship management
- Effective communication
- Team collaboration
- Time management
- Cleanliness
- Waitlist management
Timeline
Restaurant Hostess
Fogo de Chao
10.2025 - Current
Counter/Cashier
Pizza My Heart, Inc.
08.2023 - Current
Menlo Atherton Highschool