Alicia Perez
Stockton
Summary
Dynamic Eligibility Supervisor with extensive experience at San Joaquin County Human Services Agency, excelling in application processing and written communication. Achieved consistent compliance with regulations while mentoring staff and enhancing team productivity. Recognized for streamlining workflows and improving client understanding of benefits, ensuring accurate eligibility determinations.
Overview
11
11
years of professional experience
Work History
Eligibility Supervisor
San Joaquin County Human Services Agency
04.2020 - Current
- Evaluated employee performance fairly, providing constructive feedback for improvement while also recognizing exemplary work when appropriate.
- Improved efficiency of application processing by developing standardized workflows for staff to follow.
- Maintained detailed documentation on every case evaluated, safeguarding sensitive client information while adhering to confidentiality standards required by law or regulation.
- Mentored new hires and junior staff members, sharing knowledge of best practices in eligibility for their growth and success within the organization.
- Exceeded performance metrics consistently, demonstrating commitment to the organization''s mission and vision while providing exceptional service to clients seeking assistance.
- Increased team productivity by establishing clear performance expectations and providing regular coaching to staff members.
- Developed comprehensive reports on team''s caseload statistics, showcasing trends in decision-making outcomes that informed future process improvements.
- Reduced errors in eligibility decisions by regularly reviewing caseloads and providing feedback to staff members.
- Complied with department, organization and government policies and procedures.
- Managed a diverse team of eligibility specialists, maintaining high levels of morale and job satisfaction despite challenging workloads.
- Implemented quality assurance measures for all eligibility decisions, promoting accuracy and consistency across cases reviewed by the team.
- Achieved consistent compliance with federal and state regulations through diligent monitoring of program guidelines.
- Resolved discrepancies with client applications to verify eligibility.
Eligibility Worker
San Joaquin County Human Services Agency
05.2014 - 04.2020
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Streamlined application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with accurate eligibility form, application and document completion.
- Assisted clients with completion of applications and paperwork.
Education
Bachelor Of Arts - Legal Studies
Humphreys College
Stockton, CA09.2017
Skills
- Written and verbal communication
- Policy interpretation
- Effective communication skills
- Documentation and paperwork
- Proficiency in software
- Social services
- Problem-solving abilities
- Quality assurance
- Performance monitoring
Timeline
Eligibility Supervisor
San Joaquin County Human Services Agency
04.2020 - Current
Eligibility Worker
San Joaquin County Human Services Agency
05.2014 - 04.2020
Bachelor Of Arts - Legal Studies
Humphreys College
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