Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Patterson

Victoria

Summary

Dynamic and results-oriented professional with extensive experience at Hooper Medical Centre and Wexford General Hospital, excelling in patient scheduling and radiology assistance. Demonstrated expertise in medical terminology and exceptional telephone etiquette, significantly reducing patient wait times. Proven track record in enhancing office efficiency and confidentiality compliance, leveraging both hard and soft skills to deliver superior patient care.

Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Overview

2021
2021
years of professional experience

Work History

Medical Receptionist

Hooper Medical Centre
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Radiology Assistant

Wexford General Hospital
01.2011 - 03.2020
  • Reduced patient wait times by efficiently preparing examination rooms and equipment for radiologic exams.
  • Contributed to overall department success with detailed knowledge of various imaging modalities such as X-ray, MRI, CT scans, and ultrasound examinations.
  • Continuously improved professional expertise through ongoing education in radiology best practices, technologies, and advancements in the field.
  • Ensured optimal equipment performance by performing routine maintenance tasks, reducing downtime, and minimizing costly repairs.

Education

Medical Administration - Medical

Wexford Tech School
Ireland
06.2009

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Office administration
  • Appointment management
  • Payment collection

Timeline

Radiology Assistant

Wexford General Hospital
01.2011 - 03.2020

Medical Receptionist

Hooper Medical Centre

Medical Administration - Medical

Wexford Tech School
Alicia Patterson