Alicia Padilla

Intermodal Dispatcher

M&B Carriers

11.1999 - Current

Ensured compliance with federal regulations by monitoring driver hours, equipment inspections, and safety protocols.
Coordinated efficient freight movement by creating optimized routing plans.
Evaluated key performance indicators regularly, identifying areas for improvement in the dispatch process.
Reduced costs by consistently evaluating carrier performance and renegotiating contracts when necessary.
Enhanced shipment tracking by implementing advanced software tools and technologies.
Implemented contingency plans during unforeseen circumstances to minimize disruption to client schedules and maintain service standards.
Maintained strong relationships with carriers, fostering long-term partnerships for reliable service.
Developed standard operating procedures for dispatcher roles, improving efficiency across the team.
Tracked shipment progress using various tracking systems, providing accurate updates to customers on a regular basis.
Assisted in training new team members on best practices in intermodal dispatching, ensuring a consistent level of expertise across the department.
Managed high-volume dispatch operations while maintaining exceptional customer satisfaction levels.
Streamlined communication between drivers and customers, ensuring timely delivery of intermodal shipments.
Utilized strong problem-solving abilities to quickly resolve complex logistical challenges and maintain customer satisfaction.
Minimized delays in shipment deliveries by proactively addressing potential issues through constant communication with drivers and clients.
Monitored and tracked status of shipments in transit to confirm on-time delivery.
Handled incoming calls and emails from customers regarding issues with deliveries.
Checked that each scheduled route was appropriately covered by delivery drivers.
Coordinated driver dispatch to accomplish daily delivery requirements.
Oversaw and enforced compliance with all safety regulations and DOT regulations.
Scheduled and dispatched drivers to locations in [Name of Area].
Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
Worked closely with customers to effectively resolve issues and complaints.
Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Built working relationships with clients to foster loyalty and encourage repeat business.
Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.