Alicia Osmond
St. John's,NL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Equipped with software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and effective communication skills and professional demeanor. Comfortable working alone or with a team to accomplish on-time accurate tasks.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Canavans Auto Appraisers Ltd.
St. John's, Newfoundland and Labrador
04.2007 - Current
- Organizes and maintains filing systems, both paper and electronic.
- Responds promptly to customer inquiries via email or phone.
- Performs administrative duties, such as photocopying, faxing documents, and mailing packages.
- Prepares documents such as correspondence, presentations, spreadsheets, reports, and other materials using Microsoft Office applications.
- Maintains confidentiality of sensitive data in accordance with company policies.
- Creates expense reports, tracked invoices, and processed payments.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Orders supplies and maintains an inventory of office equipment.
Manager
A Buck Or Two
St. John's, Newfoundland and Labrador
06.1999 - 05.2006
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Developed and maintained store policies and procedures.
- Organized merchandise displays according to seasonal promotions or special events.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Executed merchandising strategies to support store sales growth.
- Created engaging merchandise presentations to motivate impulse purchases.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Prepared and submitted nightly bank deposits.
Education
Diploma of Social Sciences - Law Enforcement Administration
Academy Canada
St. John's, NL08-2004
High School Diploma -
Bishops College
St. John's, NL06-1999
Diploma - Personal Care Attendant
Keyin College
St. John's, NLSkills
- Database Administration
- Verbal Communication
- Operations Management
- Telephone reception
- Word Processing
- Mental Health Training
- First-aid and CPR
- Cultural Awareness
- Physical Fitness
- Communication Strategies
- Knowledge of American Sign Language
Certification
- WHIMS
- PHIA
- GPA
- CPR HCP C
- Safe Care Handling Training
Timeline
Office Administrative Assistant
Canavans Auto Appraisers Ltd.
04.2007 - Current
Manager
A Buck Or Two
06.1999 - 05.2006
Diploma of Social Sciences - Law Enforcement Administration
Academy Canada
High School Diploma -
Bishops College
Diploma - Personal Care Attendant
Keyin College
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