Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Ortiz

Bakersfield

Summary

Accomplished General Manager with a strong focus on leadership, team building, and problem resolution. Proven ability to enhance customer satisfaction and optimize operations across multiple locations.

Overview

24
24
years of professional experience
1
1
Certification

Work History

General Manager

Auntie Anne's Pretzels
Arvin, CA
09.2002 - Current
  • Directed daily operations, ensuring high-quality product delivery and customer satisfaction.
  • Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
  • Led staff training initiatives, enhancing team performance and service standards across locations.
  • Managed employee reviews,training,schedules
  • Monitored daily cash,safe,and coin orders
  • Placed food orders
  • Hiring/Firing
  • Customer service, fixing/solving problems

Shift Manager

Cinnabon
Arvin, CA
09.2021 - 12.2023
  • Supervised daily operations, ensuring compliance with health and safety standards.
  • Trained and mentored team members to enhance performance and customer service skills.
  • Implemented inventory management practices to optimize stock levels and reduce waste.

General Manager

Del Taco
Lebec, CA
03.2016 - 03.2020
  • Opened/Closed store
  • Hiring/Firing
  • All cash handling, safe, placing coin orders
  • Food orders/Daily inventory
  • Daily/weekly/monthly paperwork
  • Cleaning/maintenance
  • Cashier/drive thru
  • Cook

Education

High School Diploma -

South High
Bakersfield, CA

Skills

  • Leadership and team building
  • Problem resolution
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Staff training
  • Inventory control
  • Employee scheduling
  • Verbal and written communication
  • Labor cost controls
  • Exceptional interpersonal communication
  • Deadline oriented

Certification

  • Certificate for Personal Success Training Program
  • Certificate for Workplace Diversity

Timeline

Shift Manager

Cinnabon
09.2021 - 12.2023

General Manager

Del Taco
03.2016 - 03.2020

General Manager

Auntie Anne's Pretzels
09.2002 - Current

High School Diploma -

South High
Alicia Ortiz