Alicia Oglesby

• Provide front-line workplace support for employees, clients, and visitors, ensuring a professional and welcoming office experience.
• Coordinate meeting room bookings, catering arrangements, and event logistics for internal and client meetings.
• Manage incoming and outgoing mail, courier shipments, and time-sensitive deliveries.
• Process invoices, cheques, and shared mailbox requests while maintaining accuracy and confidentiality.
• Prepare, print, scan, bind, and distribute business documents and reports for multiple departments.
• Maintain boardrooms, kitchens, and shared spaces to ensure operational readiness and workplace standards.
• Support Facilities, Finance, Human Resources, IT, Design, and Engineering teams with daily operational requirements.
• Deliver exceptional customer service through in-person, phone, and email communications.

• Coordinated daily after-school programming, including student scheduling, parent communications, and staff coordination.
• Served as the primary point of contact for parents, students, instructors, and visitors.
• Managed reception operations, phone inquiries, email correspondence, registrations, and record maintenance.
• Supported marketing initiatives by creating social media content and promotional materials.
• Assisted with operational procedures, facility opening and closing, and maintaining a safe and organized environment.
• Built strong relationships with families while ensuring a positive customer experience.

• Delivered real-time interpretation services between Dutch and English speakers.
• Supported communications across healthcare, insurance, financial services, law enforcement, hospitality, and government sectors.
• Maintained strict confidentiality and professionalism while facilitating accurate communication.
• Demonstrated strong listening, problem-solving, and customer service skills in high-pressure situations.

• Processed incoming and outgoing inventory while maintaining productivity and quality standards.
• Performed order picking, packing, shipping, and receiving activities in a high-volume environment.
• Conducted quality control checks and inventory verification to ensure shipment accuracy.
• Supported warehouse operations while adhering to strict safety and compliance requirements.

• Created engaging lesson plans and instructional materials for students ranging from elementary school age to college-level learners (ages 4–25).
• Researched and implemented effective ESL/ESOL teaching methodologies to support student success.
• Assigned and evaluated homework, projects, assessments, and examinations, delivering constructive feedback to enhance learning outcomes.
• Maintained accurate records of attendance, grades, and student progress to track development and inform instructional strategies.
• Mentored students and provided ongoing academic and personal guidance to encourage confidence and achievement.
• Fostered a supportive, inclusive, and positive learning environment that promoted student engagement and participation.
• Communicated with parents and guardians about student progress and curriculum expectations to foster a collaborative support system.
• Collaborated with educational staff to coordinate curriculum delivery and enhance student learning experiences.
• Effectively managed classroom challenges and resolved conflicts while maintaining a safe and productive environment.

(not completed)