ALICIA NWANSHI
Toronto,ON
Summary
Highly dependable and detail-oriented professional with over five years of experience in fast-paced, client-facing environments. Skilled in maintaining organized, well-presented spaces and supporting smooth daily operations across luxury wellness studios in West London, including Equinox, Barrecore, The Body Lab, and Repose. Adept at multitasking, handling inquiries, resolving customer concerns, and working independently or collaboratively. At Repose, contributed to efficient back-of-house operations, conducted regular inventory audits, and maintained specialized wellness equipment—demonstrating strong time management and precision. Known for being proactive, eager to learn, and committed to supporting team goals—qualities that align seamlessly with the role of Library Page.
Overview
5
5
years of professional experience
Work History
Junior Operations Assistant/Front-of-House
Repose Space Kensington
11.2024 - 05.2025
- Scheduling & operational coordination: Managed and organized housekeeping schedules and ensured the studio’s cleanliness and functionality
- Technical equipment handling & maintenance: Maintained and prepared advanced biohacking equipment including cryotherapy chambers, infrared saunas, contrast therapy, and a hyperbaric oxygen chamber
- Role adaptability & multitasking: Seamlessly switched between front-of-house (FOH) and back-of-house responsibilities to support both client experience and operational efficiency
- Attention to detail & client engagement: Oversaw studio tidiness and proactively engaged with clients to gather feedback on services and improve studio operations
- Conflict resolution & communication: Assisted managers on duty with handling client concerns and ensuring a calm, professional resolution process
- Inventory management & accountability: Took ownership of weekly and monthly stock audits for studio supplies
- Training & knowledge sharing: Created and delivered an internal presentation on biohacking to educate colleagues on therapy benefits, recommended usage, and equipment maintenance
Front Desk Associate
Equinox
05.2024 - 10.2024
- Problem-Solving: resolving member issues and complaints with patience and in a timely, satisfactory manner
- Communication Skills: greet and welcome members and guests with a friendly and professional demeanour, whether over the phone, via email, or in person
- Organisation Skills: assisting members with scheduling, bookings, and managing classes or appointments
- Data Entry and Record Keeping: ensuring member records are updated accurately in the system (e.g., for membership details, check-ins, or payments)
- Multi-tasking: Juggling various tasks, such as phone calls, managing guests at the front desk, and handling payments, while maintaining attention to detail
- Prioritisation & Time Management Skills: handling high volumes of members during peak hours, ensuring everything is running smoothly without neglecting any responsibilities
- Proficiency with Office Tools: comfortable with modern tech tools like Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Calendar)
- Team Support: working closely with other front desk associates, personal trainers, and the membership team to ensure productive day-to-day operations
- Conflict Resolution: helping de-escalate any situations involving dissatisfied members and helping foster a positive environment among staff and members
Head Waitress
Yeotown Sussex Gardens
09.2023 - 02.2024
- Customer service: Ensured guest satisfaction through timely check-ins and attentive dining experiences, accommodating special dietary needs
- Event preparation: Oversaw dining table setup for various event types, following strict service and presentation standards
- Cleanliness & efficiency: Bussing and resetting tables to maintain a clean, welcoming environment during busy shifts
- Team leadership: Supervised server staff while managing own section, ensuring smooth coordination and high service levels
- Multitasking: Handled multiple client requests simultaneously in a fast-paced setting
- Team communication: Worked closely with kitchen and floor staff to ensure seamless service and guest satisfaction
Receptionist
Barrecore
01.2023 - 06.2023
- Client service: Warmly greeted clients and ensured a welcoming studio environment
- Membership support: Assisted members with inquiries on plans, fees, and renewals
- Sales communication: Guided potential clients through membership benefits and services
- Payment handling: Processed payments and resolved client issues independently and professionally
- Team collaboration: Coordinated with instructors to support smooth class operations
- Studio operations: Managed opening and closing procedures, maintaining cleanliness and organization throughout the space
Student Brand Ambassador
Virgin Media
07.2020 - 10.2020
- .Customer assistance: Supported clients in accessing and securing Wi-Fi installation packages with ease
- Product knowledge: Explained technical specifications and key features of Wi-Fi services, highlighting competitive advantages
- Industry awareness: Kept up with market trends to offer informed, relevant recommendations to customers
- Sales & marketing: Gained hands-on experience by engaging with diverse client groups and promoting services effectively
Education
European Politics
King's College London
London, UKPolitical Science & Sociology
University of Toronto
Toronto, ONSkills
- Problem-Solving
- Strong Communication
- Attention to Detail
- Confidentiality
- Conflict Resolution
- Customer Service Orientation
- Organization & Time Management
- Tech-Savviness
- Research & Information skills
- Administrative skills
Languages
French
Elementary
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Mindfulness Practices
- Reading
- Swimming
- Yoga
- Music
Timeline
Junior Operations Assistant/Front-of-House
Repose Space Kensington
11.2024 - 05.2025
Front Desk Associate
Equinox
05.2024 - 10.2024
Head Waitress
Yeotown Sussex Gardens
09.2023 - 02.2024
Receptionist
Barrecore
01.2023 - 06.2023
Student Brand Ambassador
Virgin Media
07.2020 - 10.2020
European Politics
King's College London
Political Science & Sociology
University of Toronto
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