Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alicia Nicolas

San Diego

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Skilled Healthcare Coordinator with background in managing comprehensive patient care, including scheduling, referrals, and insurance. Proven ability to coordinate between medical staff and patients for smooth operation of healthcare facilities. Strengths include strong interpersonal skills, adaptability to changing environments, and proficiency in electronic health record software. Previous work involved streamlining administrative processes, enhancing patient satisfaction and improving operational efficiency within healthcare settings.

Overview

7
7
years of professional experience

Work History

Healthcare Coordinator

Bernardo Heights Dental Group
San Diego
01.2025 - Current
  • Managed scheduling for appointments and follow-up visits.
  • Maintained accurate patient records within electronic health record systems.
  • Facilitated communication between patients and insurance providers for coverage inquiries.
  • Ensured that all necessary paperwork was completed accurately prior to admission or discharge.
  • Processed meticulous documentation related to prior authorizations and insurance referrals.
  • Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
  • Explained policies, procedures and services to patients.

Automotive Service Writer

Future Automotive
10.2023 - Current
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Enhanced service department efficiency by maintaining clear communication with technicians and customers.
  • Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
  • Used software computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.

Administrative Coordinator

Sprouts Farmer Market
08.2018 - 09.2023
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
  • Every shift consisted of balancing the cash registers to make sure the accurate amount of money was there for the day.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
  • Maintained knowledge of office procedures and policies relating to cash reports, register checkups, deposits and checks.

Education

Bachelor of Science - Accounting

Cal State San Marcos
San Marcos, TX
05-2027

Associate of Science - Accounting

Palomar College
San Marcos, CA
05-2025

Skills

  • Administrative and office support
  • 9 Years of Customer Service
  • Strong Organization
  • Maintaining patient records
  • Insurance verification
  • Fluent in Spanish
  • Calm and professional under pressure
  • Adaptability and flexibility
  • HIPAA compliance
  • Patient confidentiality

Languages

Spanish

Timeline

Healthcare Coordinator

Bernardo Heights Dental Group
01.2025 - Current

Automotive Service Writer

Future Automotive
10.2023 - Current

Administrative Coordinator

Sprouts Farmer Market
08.2018 - 09.2023

Bachelor of Science - Accounting

Cal State San Marcos

Associate of Science - Accounting

Palomar College

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Alicia Nicolas