Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Alicia Murphy

Orillia,ON

Summary

Talented retail supervisor bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Supervisor

Kawartha Dairy
09.2022 - 08.2024
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Carried out cash and card transactions quickly and thoughtfully.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Trained and oriented associates to maximize team performance.
  • Streamlined operations by implementing efficient processes and time-saving strategies in daily tasks.
  • Optimized staff allocation during high-demand periods, ensuring smooth customer flow and minimal wait times.

Ice Cream Scooper

Kawartha Dairy
03.2021 - 09.2022
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Provided exceptional customer care through active listening skills and addressing concerns promptly.
  • Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
  • Operated cash registers and processed payments accurately.
  • Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Maintained cleanliness and organization in establishment.
  • Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.

Education

Bachelor of Science - Nursing

Georgian College of Applied Arts And Technology
Barrie, ON
06.2028

High School Diploma -

Twin Lakes Secondary School
Orillia, ON
06.2024

Skills

  • Task Delegation
  • Inventory Control
  • Store Organization
  • Staff Training and Development
  • Store maintenance
  • Customer Service Management
  • Employee Training
  • Handling Complaints
  • Multitasking and Prioritizing
  • Retail Operations
  • Delegation and Supervision
  • Critical Thinking
  • Superior Work Ethic
  • Flexible Work Schedule
  • Creativity and Originality
  • Organizational Skills

Languages

English

Certification

  • Certified First Aid, St. John Ambulance Saint Jean - August 26, 2022- August 26, 2025

References

Jodi LeGarde-Store Manager

Jlegarde@outlook.com

Keith Thompson-Basketball coach

(705) 331-3452

Timeline

Retail Supervisor

Kawartha Dairy
09.2022 - 08.2024

Ice Cream Scooper

Kawartha Dairy
03.2021 - 09.2022

Bachelor of Science - Nursing

Georgian College of Applied Arts And Technology

High School Diploma -

Twin Lakes Secondary School

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Alicia Murphy