Alicia Mordaunt
Toronto,Canada
Summary
I am a dedicated, passionate, results-oriented professional with extensive experience. Through a combination of enthusiasm and expertise. I aim to create mutually beneficial connections that propel individuals and organizations toward their goals.
I am a solid team player with a positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
CUSTOMER SERVICE AMBASSADOR
Flair Airlines
2024.12 - 2025.01
- Reporting to the Airports Operational Manager.
- Providing detailed and exceptionally superior service.
- Helping customers in a professional and friendly manner with the check-in process and general inquiries.
- Collaborating with team members to support and deliver efficient service with customer concerns.
TALENT ACQUISITION SPECIALIST
Breon Recruit (Also known as North Coast Labor Consultants)
2021.03 - 2024.06
- Directly sourcing suitable candidates for their respective roles
- CV Screening.
- Full 360 Recruitment with offer letter and signing of offers within Supply Chain, Retail groups, IT, Accounting, Auditing, Payroll, and Legal.
- Coordinated background checks and reference verifications for selected candidates.
- Utilized applicant tracking systems (ATS) to streamline recruitment processes and maintain candidate data.
SALON OWNER & MANAGER
Amor Dio
2015.01 - 2018.01
- Oversee payroll, manage expenses, and maintain financial records.
- Staff Management: Hire, train, and manage salon staff, including stylists, receptionists, and other support personnel.
- Client Services: Ensure high-quality customer service to build and maintain a loyal client base.
- Operational Oversight: Ensure the salon is well-maintained, clean, and complies with health and safety regulations.
- Monitor and optimize operational processes for efficiency.
- Maintained accurate records of client appointments, inventory levels, sales transactions, employee hours worked and other data related to the salon's operations.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
CUSTOMER SERVICE/ CONSULTANT/ SALES REPRESENTATIVE
Executive Forex
2012.09 - 2014.10
- Managed and organized appointments with a keen focus on scheduling efficiency
- Facilitated group presentations at various corporate entities to showcase products and services
- Provided comprehensive product training to clients and internal teams.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
ADMINISTRATION ASSISTANT
JMS Petroleum
2010.06 - 2012.09
- Maintain organized and efficient office systems, including filing and document management
- Manage incoming and outgoing correspondence, including emails and phone calls.
- Coordinate and schedule appointments, meetings, and conferences for the team
- Accurately input and update data in databases and maintain meticulous records
- Assist in preparing and formatting documents, reports, and presentations
- Provide general administrative support to the team
- Monitor and replenish office supplies, ensuring availability for day-to-day operations
- Arrange travel logistics, including booking flights, accommodations, and preparing itineraries
RESEARCH AND MARKETING CONSULTANT
R/S Marketing
2002.02 - 2009.12
- Call Centre
- Assisting with Marketing
- Report Preparation
- Administrative Tasks
Education
Grade 12 -
National Diploma -
Face To Far Haidressing And Beauty SA
Skills
- Recruitment
- Administration
- Computer Skills
- Customer Service
- Salon Systems
- Data management
- Microsoft 365
- Multi-line telephone operations
References
Available upon request
Languages
Bilingual (English and Afrikaans)
Timeline
CUSTOMER SERVICE AMBASSADOR
Flair Airlines
2024.12 - 2025.01
TALENT ACQUISITION SPECIALIST
Breon Recruit (Also known as North Coast Labor Consultants)
2021.03 - 2024.06
SALON OWNER & MANAGER
Amor Dio
2015.01 - 2018.01
CUSTOMER SERVICE/ CONSULTANT/ SALES REPRESENTATIVE
Executive Forex
2012.09 - 2014.10
ADMINISTRATION ASSISTANT
JMS Petroleum
2010.06 - 2012.09
RESEARCH AND MARKETING CONSULTANT
R/S Marketing
2002.02 - 2009.12
Grade 12 -
National Diploma -
Face To Far Haidressing And Beauty SA