Alicia Medley
Brampton,Canada
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
Work History
Account Manager
MASTER PLANT-PROD INC.
01.2020 - Current
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Presented regular updates on account performance to senior leadership, highlighting successes and areas requiring attention.
- Expanded the company''s presence within existing accounts through effective networking and relationship-building efforts.
- Built credibility and trust to influence client's buying decisions.
- Suggested solutions and innovative ideas to meet client needs.
- Provided exceptional customer service experiences by anticipating needs, offering proactive solutions, and resolving issues quickly when they arose.
- Partnered with internal resources to present additional value and expertise to clients.
Account Manager
ALMAG ALUMINUM
01.2018 - 01.2020
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
Production Coordinator
GRAPHIC PACKAGING INC. ULC
03.2016 - 01.2018
- Managed high-volume workload under tight deadlines without compromising quality or accuracy of work output.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Streamlined order tracking for improved accuracy and timely delivery.
- Supported sales team by preparing detailed sales reports, aiding in strategic decision making.
- Coordinated with shipping department to ensure timely deliveries while reducing shipping errors.
- Expedited urgent orders by closely coordinating with relevant departments and prioritizing tasks effectively.
- Maintained up-to-date knowledge of product offerings, enabling accurate guidance for customers and internal stakeholders.
Inside Sales Representative
ZIMMER CANADA
08.2012 - 03.2016
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Education
Legal Assistant Program -
Humber College
Etobicoke, ON06.2000
Skills
Account Management
Customer Service
Teamwork and Collaboration
Client Relationship Management
Customer Satisfaction
Relationship Building
Goal-Oriented
Issue Resolution
Documentation And Reporting
Professional Development
- Freedom 55 Financial Marketing Trainee Program IFIC License
- Freedom 55 Financial Marketing Trainee Program LLQP License
Activities
- Volunteer Basketball Coach, Brampton Warriors
- Outreach Program Volunteer, Help the Homeless
Timeline
Account Manager
MASTER PLANT-PROD INC.
01.2020 - Current
Account Manager
ALMAG ALUMINUM
01.2018 - 01.2020
Production Coordinator
GRAPHIC PACKAGING INC. ULC
03.2016 - 01.2018
Inside Sales Representative
ZIMMER CANADA
08.2012 - 03.2016
Legal Assistant Program -
Humber College
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