Alicia Medina-Villarreal
Visalia
Summary
A committed service coordinator focusing in individualized planning and effective communication. Providing client advocacy and problem-solving, guaranteeing exceptional service delivery and client satisfaction. Experienced in coordinating services for individuals with developmental disabilities and ensuring client needs are met through individualized service plans.
Overview
1
1
Language
22
22
years of professional experience
Work History
Service Coordinator
Central Valley Regional Center
Visalia
10.2006 - Current
- Coordinated services for individuals with developmental disabilities in the community.
- Facilitated communication between clients, families, and service providers effectively.
- Developed and maintained individualized service plans for diverse client needs.
- Evaluated client progress and adjusted plans based on feedback and observations.
- Coordinated service schedules and appointments with clients.
- Provided guidance and support to families navigating available resources and programs.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Provided timely feedback to management on service failures or client concerns.
- Maintained accurate records of services provided for each client.
- Updated internal systems with information related to new or revised services.
Social Worker II
Kings County Human Services Agency
Hanford
04.2005 - 10.2006
- Case management in Family Reunification & Permanency Planning Unit.
- Facilitated client assessments to identify needs and develop service plans.
- Conducted home visits to evaluate living conditions and family dynamics.
- Documented case notes and maintained accurate client records for compliance.
- Maintained lists of resources helpful to clients.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Maintained accurate records of client progress and interactions according to agency standards.
- Collaborated with family members to provide comprehensive support services to clients.
- Assessed safety risks for children living at home or in foster care settings.
- Participated in court proceedings.
- Maintained and developed community relationships to support various client referrals.
Social Service Worker II
Kern County Department Of Human Services
Bakersfield
03.2004 - 04.2005
- Case management in Family Maintenance & Family Reunification Unit
- Assisted clients with application processes for public assistance programs.
- Maintained accurate records of client interactions and service delivery.
- Conducted client interviews to assess needs and provide appropriate referrals.
- acilitated client assessments to identify needs and develop service plans.
- Conducted home visits to evaluate living conditions and family dynamics.
- Documented case notes and maintained accurate client records for compliance.
- Maintained lists of resources helpful to clients.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Maintained accurate records of client progress and interactions according to agency standards.
- Collaborated with family members to provide comprehensive support services to clients.
- Assessed safety risks for children living at home or in foster care settings.
- Participated in court proceedings.
- Maintained and developed community relationships to support various client referrals.
Education
Bachelor of Arts - Sociology
Fresno State
Fresno, CA05-2001
Skills
- Service coordination
- Individualized planning
- Client advocacy
- Effective communication
- Problem solving
- Conflict resolution
- Team collaboration
- Ongoing client support
- Time management
- Individualized service plans
- Notetaking and documentation
- Detail orientation
- Record preparation
- Telephone communication
- Service monitoring and evaluation
- Program follow-up and assessment
- Problem-solving
- Teamwork
- Money management assistance
- Client home visits
- Multitasking Abilities
- Verbal and written communication
- Continuous improvement
- Microsoft Access
- Community resource navigation
- Conduct home visits
Languages
Spanish
Native/ Bilingual
Timeline
Service Coordinator
Central Valley Regional Center
10.2006 - Current
Social Worker II
Kings County Human Services Agency
04.2005 - 10.2006
Social Service Worker II
Kern County Department Of Human Services
03.2004 - 04.2005
Bachelor of Arts - Sociology
Fresno State