Alicia Medel Salgado

• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Help pharmacist translate consultation when talking to a spanish speaker
• Assist patient with refills over the phone or in person
• correctly file and store invoices, deposits and important forms

• Accepted prescriptions for filing, gathering and processing necessary information

• Prepared prescription labels by typing, & operating computer & printer

• Processed medical insurance claims, posting bill amounts and copayments

• Answered telephone inquiries, referring patients to pharmacist when necessary

• Provided patients with information about the uses, effects, and interactions under pharmacist supervision

• Maintained and cleaned equipment, work area, and shelves

• Performed clerical tasks, such as filing and maintaining prescription records

• Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
• Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
• Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
• Confirmed customer information and insurance eligibility for prescriptions.
• Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.