Alicia Martinez
Stockton
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and manage high-pressure situations effectively. Committed to delivering outstanding experiences while maintaining a professional appearance.
Overview
5
5
years of professional experience
Work History
Server
Badgirl Club San Jose
08.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier Team Lead
Papa Murphy's
08.2020 - 10.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Host
Bjs Restaurants Inc
10.2018 - 02.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Bear Creek High School
Stockton, CA05.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Timeline
Server
Badgirl Club San Jose
08.2022 - 03.2024
Cashier Team Lead
Papa Murphy's
08.2020 - 10.2022
Host
Bjs Restaurants Inc
10.2018 - 02.2019
High School Diploma -
Bear Creek High School
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