Alicia Loveless
Paradise,NL
Summary
Adept at compliance monitoring and fostering strong relationships, I excel in regulatory environments and client engagement. At Canada Revenue Agency, I enhanced compliance tracking and significantly improved customer satisfaction through meticulous risk management and critical thinking. My expertise spans from ethics management to fraud investigation, underscoring a commitment to integrity and results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information.
Overview
12
12
years of professional experience
Work History
Trust Accounts Compliance Officer
Canada Revenue Agency
St. John's, NL
06.2023 - 03.2024
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Maintain and organize an inventory of over 200 accounts.
Independent Epicure Consultant
Epicure
Paradise, NL
10.2016 - 12.2023
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Maintained bookkeeping and accounting.
Assessment, Accounts, Benefits Processing Officer
Canada Revenue Agency
St. John's, NL
06.2021 - 06.2023
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
- Research and analyze individual taxpayers to determine their eligibility for benefits applied for and/or received.
- Taxpayer contact
- Second review team
Home Daycare Operator
Self Employed
Paradise, NL
01.2012 - 06.2021
- Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
- Organized field trips to enhance cultural awareness and provide diverse learning experiences outside the home setting.
- Adapted the learning environment to accommodate children with special needs or disabilities ensuring inclusivity for all participants.
- Organized and maintained all bookkeeping and accounting.
Education
Business Administration-Accounting
College of The North Atlantic
St. John's, NLCertificate - Marine Cooking
College of The North Atlantic
St. John's, NL06.2009
Skills
- Compliance Monitoring
- Document Review
- Compliance reviews
- Ethics management
- Policy analysis
- Risk Management
- Regulations enforcement
- Data privacy
- Investigations skills
- Reporting Requirements
- Document Control
- Critical Thinking
- Report Preparation
- Fraud investigation
Languages
English
Native or Bilingual
Timeline
Trust Accounts Compliance Officer
Canada Revenue Agency
06.2023 - 03.2024
Assessment, Accounts, Benefits Processing Officer
Canada Revenue Agency
06.2021 - 06.2023
Independent Epicure Consultant
Epicure
10.2016 - 12.2023
Home Daycare Operator
Self Employed
01.2012 - 06.2021
Business Administration-Accounting
College of The North Atlantic
Certificate - Marine Cooking
College of The North Atlantic