Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alicia Lemus

Bloomington

Summary

Proven team leader with a track record of enhancing customer satisfaction at NIKE through expert product advice and personalized service. Skilled in multi-tasking and active listening, adept at fostering trust and improving shopping experiences. Demonstrates exceptional sales assistance and customer interaction abilities, contributing significantly to efficient inventory management and store aesthetics.

Overview

4
4
years of professional experience

Work History

Athlete Sales Associate

NIKE
05.2022 - Current
  • Maintained a clean and visually appealing store environment, enhancing the overall shopping experience for customers.
  • Increased customer satisfaction by providing knowledgeable product recommendations and personalized shopping experiences.
  • Offered expert advice on athletic gear maintenance and care, prolonging the lifespan of customer purchases and fostering trust through shared knowledge.
  • Assisted in inventory management, ensuring accurate stock levels and efficient product replenishment processes.

Boba Barista

Kane Juice & Tea
03.2022 - 05.2022
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.

Crew Member

Wendy's
08.2020 - 12.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Bachelor of Arts - Finance

California State University, San Bernardino
San Bernardino, CA
05-2026

Skills

  • Product restocking
  • Active listening
  • Patience and empathy
  • Cash handling and management
  • Multi-tasking strength
  • Problem-solving
  • Time management

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Athlete Sales Associate

NIKE
05.2022 - Current

Boba Barista

Kane Juice & Tea
03.2022 - 05.2022

Crew Member

Wendy's
08.2020 - 12.2021

Bachelor of Arts - Finance

California State University, San Bernardino

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Alicia Lemus