Alicia Layes
Glace Bay,NS
Summary
Dedicated professional with extensive experience in healthcare and customer service, notably at Shannex Parkland and the Nova Scotia Liquor Corporation. Excelled in dementia care and patient assessments, enhancing patient quality of life through compassionate caregiving and effective team collaboration. Demonstrated reliability, achieving significant improvements in patient mobility and satisfaction. Skilled in cleanliness and hygiene, contributing to safe and inviting environments.
Overview
9
9
years of professional experience
Work History
Store Clerk
Nova Scotia Liquor Corporation
12.2021 - Current
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
Continuing Care Assistant
Shannex Parkland
10.2018 - 12.2021
- Improved patient mobility by assisting with transfers and ambulation exercises.
- Provided routine skincare by helping residents in applying non-prescription topical medications to skin.
- Maintained a clean and organized environment to support infection control measures.
- Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking.
- Built strong relationships with coworkers to create an efficient care team focused on collaboration and communication.
- Engaged patients in daily activities such as bingo, arts and crafts, bible study, manicures and baking to promote stimulation and personal interaction.
Continuing Care Assistant
Guysborough County Home Support
06.2018 - 10.2018
- Promoted patient independence through individualized personal care plans.
- Assisted with therapeutic activities designed to enhance cognitive function in dementia patients.
- Cared for patients by changing bed linens, washing and ironing laundry and cleaning premises.
- Contributed to the development of personalized care plans tailored specifically for each individual''s needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Continuing Care Assistant
RK MacDonald Nursing Home
05.2017 - 04.2018
- Assisted in daily living activities for improved quality of life.
- Improved patient mobility by assisting with transfers and ambulation exercises.
- Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds and persistent coughs.
- Maintained a clean and organized environment to support infection control measures.
- Enhanced patient comfort by providing attentive and compassionate care.
- Built strong relationships with coworkers to create an efficient care team focused on collaboration and communication.
Dietary Aide
RK MacDonald Nursing Home
04.2016 - 09.2016
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
Certificate - Continuing Care Assistant
Futureworx
Antigonish, NS06-2017
High School Diploma -
Dr. John Hugh Gillis Regional High School
Antigonish, NS06-2012
Skills
- Customer Service
- Patience and Empathy
- Cleanliness and hygiene
- Reliability and punctuality
- Team Management
- Dementia Care
- Vital signs monitoring
- Patient Assessments
Languages
English
Timeline
Store Clerk
Nova Scotia Liquor Corporation
12.2021 - Current
Continuing Care Assistant
Shannex Parkland
10.2018 - 12.2021
Continuing Care Assistant
Guysborough County Home Support
06.2018 - 10.2018
Continuing Care Assistant
RK MacDonald Nursing Home
05.2017 - 04.2018
Dietary Aide
RK MacDonald Nursing Home
04.2016 - 09.2016
Certificate - Continuing Care Assistant
Futureworx
High School Diploma -
Dr. John Hugh Gillis Regional High School
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