Summary
Overview
Work History
Education
Skills
Languages
Contact
Certification
Education
Work Preference
Timeline
Hi, I’m

Alicia Lawrence- Bernier

Administrator/ Front Desk Manager
St. Albert,AB
Alicia Lawrence- Bernier

Summary


Professional with strong administrative skills and focus on delivering results. Possesses experience in managing front office tasks, including scheduling, communication, and customer service. Known for effective team collaboration and adaptability to changing needs. Skilled in multitasking, problem-solving, and maintaining positive workplace environment.

Overview

14
years of professional experience
1
Certification

Work History

Civeo Employment Services
Fort McMurray, AB

Front Office Administrator
02.2023 - Current

Job overview

  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.

Fantasyland Hotel
Edmonton, AB

Front Desk Agent
11.2023 - 02.2024

Job overview

  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.

Riu Hotels and Resorts
Negril, Jamaica

Assistant Front Office Manager
11.2010 - 04.2023

Job overview

  • Increased repeat business through personalized guest interactions and exceptional service delivery.
  • Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
  • Created training modules in partnership with HR for new hires.
  • Boosted efficiency by monitoring employee performance closely and providing constructive feedback when necessary.
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Protected staff and customers and minimized legal issues by quickly resolving Charge back cases.
  • Encouraged and supervised 21 employees to boost performance and remove process inefficiencies.

Sekhmet Medical

Operations Manager
05.2020 - 08.2020

Job overview

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Education

Western Hospitality Institute

Associate of Science from Tourism Management
01-2020

University Overview

  • Graduation Dean's List, 2020

Skills

  • Telephone reception
  • Customer engagement
  • Payroll
  • Scheduling appointments
  • Operations management
  • Leadership and supervision
  • Inventory management
  • Reception duties
  • File organization
  • Document management
  • Leadership and change management
  • Office management
  • Scheduling and calendar management

Languages

English
Full Professional

Contact

Contact
St. Albert, AB T8N

Certification

  • National Council On Technical and Vocational Education and Training Certificate {NCTVET}
  • Human Resource Management Certified Professional.
  • Fire Warden/Safety Monitor Certification

Education

Education
Negril, Jamaica

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Timeline

Front Desk Agent
Fantasyland Hotel
11.2023 - 02.2024
Front Office Administrator
Civeo Employment Services
02.2023 - Current
Operations Manager
Sekhmet Medical
05.2020 - 08.2020
Assistant Front Office Manager
Riu Hotels and Resorts
11.2010 - 04.2023
Western Hospitality Institute
Associate of Science from Tourism Management

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Alicia Lawrence- BernierAdministrator/ Front Desk Manager