Associate of Science Degree
Alicia Lawrence-Bernier
Office Administrator/ Front Desk Manager
Edmonton,Alberta
Summary
Cross-trained, multi-functioning professional with twelve years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments.
Overview
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1
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1
Office Administration Certification
1
1
Fire Safety/ Warden
Work History
Operations Manager
Sekhmet Medical Centre
Montego Bay , Jamaica
2020.05 - 2023.06
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
Assistant Front Office Manager
Riu Hotels And Resorts
Jamaica
2010.11 - 2023.04
- Interacted with customers by phone, email, or in-person to provide information and guest satisfaction.
- Served as floating manager-on-duty, to cover shift shortage.
- Provided clerical support, addressing routine, and special requirements.
- Supervised 22 staffs .
- Trained new-hires on procedures and policies to better service customers.
- Dealt with credit cards charge back cases.
- Prepare bank deposits
Education
Associate Of Science - Tourism Management
Western Hospitality Institution
Jamaica Diploma - Secondary Education
Alston High School
Jamaica Skills
File and Data Retrieval Systemsundefined
Certification
Certified Job : Office Administrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Operations Manager
Sekhmet Medical Centre
2020.05 - 2023.06
Assistant Front Office Manager
Riu Hotels And Resorts
2010.11 - 2023.04
Associate Of Science - Tourism Management
Western Hospitality Institution
Diploma - Secondary Education
Alston High School
Certified Job : Office Administrator
Certified: Fire Warden/ Safety Monitor
Certified In Soft Skills: Human Resource
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