Alicia Lawrence
Assistant Front Desk Manager
Edmonton,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
Riu Hotels & Resorts
Negril , Jamaica
11.2010 - 04.2023
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
- Ensured that all staff members were properly trained on hotel policies and procedures.
Education
Associate of Science - Hospitality And Tourism Management
Western Hospitality Institution
Jamaica01.2020
Diploma - Office Administration
National Heart Trust NTA.
Jamaica03.2007
High School Diploma -
Alston High School
Jamaica07.2002
Skills
- Calm Under Pressure
- Leadership
- Customer Relations
- Organization
- Decision-Making
- Problem-Solving
- Microsoft Office Suite
- Policy and procedure modification
- Staff Management
Accomplishments
- Achieved Most Outstanding Supervisor- 2016
- Awarded Assistant Manager of the Year - 2022
Languages
English
Professional
Certification
- Safety Monitor/Fire Warden Certificate {Jamaica}
- NCTVET- Office Administration certificate {Jamaica}
- Beaches & Sandals Hospitality Certificate {Jamaica}
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Front Office Manager
Riu Hotels & Resorts
11.2010 - 04.2023
Associate of Science - Hospitality And Tourism Management
Western Hospitality Institution
Diploma - Office Administration
National Heart Trust NTA.
High School Diploma -
Alston High School
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