Alicia Kovaliv

Third-year Business Management student specializing in Law and Business, with a strong interest in financial services and regulatory law. Results-driven professional with hands-on experience at Shoppers Drug Mart, recognized for delivering exceptional client service, maintaining strict cash-handling controls, and supporting loss prevention initiatives. Demonstrated ability to build client trust, resolve issues efficiently, and train team members to meet operational standards. Brings strong attention to detail, ethical judgment, and collaboration skills to support customer-focused, compliance-driven environments.