Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Kelso

Lancaster

Summary

Dynamic sales professional with a proven track record at Bath & Body Works, excelling in client retention strategies and upselling. Known for delivering exceptional customer service and building rapport, I effectively increased revenue through product recommendations and engaging demonstrations, while maintaining a calm demeanor in high-pressure situations.

Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

14
14
years of professional experience

Work History

Barber

09.2024 - Current
  • Consistently received positive performance reviews from guests.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Styled hair according to customer preferences.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Kept shop neat, professional and welcoming to guests of different backgrounds.
  • Tracked changing trends for men, teens and boys to best serve core clientele.
  • Maintained knowledge of styles of women, teens and young girls to offer comprehensive hair care services.
  • Operated clippers and shears to create customized looks.
  • Consulted with customers to understand hair cut, color and styling desires.

Sales Associate

Bath & Body Works
06.2011 - 04.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Built relationships with customers to encourage repeat business.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Wrapped, boxed and weighed bakery department products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Director of Admissions

Josephs School of Nursing
05.2012 - 12.2012
  • Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
  • Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
  • Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
  • Implemented recruitment methods designed to increase application pool within targeted areas.
  • Designed effective and user-friendly processes for both admissions and applicant review.
  • Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
  • Developed and implemented student success initiatives to recognize and encourage achievement.
  • Implemented strategies to increase student recruiting, engagement and retention.
  • Devised programs to promote diversity and inclusion among staff, faculty and students.
  • Guided and supported faculty and staff in development of new programs.
  • Spearheaded technology initiatives to support student learning and academic excellence.
  • Coordinated and supervised academic advising activities.

Education

Barber - Barbering

American Beauty College
Palmdale, CA
05-2025

High School Diploma -

Quartz Hill High School
Lancaster
05-2011

Skills

  • Promotional support
  • Upselling
  • Retail loss prevention
  • Client retention strategies
  • Product demonstrations
  • Product recommendations
  • Exceptional customer service
  • Building rapport
  • Sales development
  • Customer service
  • Listening skills
  • Superb time management
  • Prospecting and telemarketing
  • Self-checkout assistance
  • Contract preparation
  • Calm demeanor
  • Adapt to diverse groups
  • Display setup
  • Cash handling
  • Sales trends
  • Multi-tasking strength
  • Exceeds sales goals
  • Policy and procedure adherence
  • Brand promotion
  • Money handling
  • Inventory control procedures

Timeline

Barber

09.2024 - Current

Director of Admissions

Josephs School of Nursing
05.2012 - 12.2012

Sales Associate

Bath & Body Works
06.2011 - 04.2013

Barber - Barbering

American Beauty College

High School Diploma -

Quartz Hill High School

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Alicia Kelso