Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Alicia A Kay

Saint John

Summary

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Overview

10
10
years of professional experience

Work History

Bartender

Doolys
09.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

FOH Manager

East Side Marios
07.2020 - 06.2024
  • Kept restaurant operating properly by enforcing healthy code standards and staying on top of daily checklists.
  • Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers' needs.
  • Participated in hiring decisions for new front-of-house staff members.
  • Facilitated communication between kitchen staff, servers, bartenders, and hostesses during busy shifts.
  • Oversaw inventory management for front-of-house supplies and equipment.
  • Handled guest complaints professionally and efficiently.
  • Monitored cash handling practices, ensuring accuracy and security.
  • Managed daily operations of front-of-house staff, including scheduling and training.
  • Hired and trained food service staff on policies and procedures of company.

Team Lead

Reitmans
06.2016 - 07.2020
  • Collaborated with other team leaders to achieve company goals.
  • Trained new employees and provided ongoing support.
  • Assisted in recruitment efforts by interviewing potential candidates.
  • Loaded, unloaded, moved and transferred merchandise throughout store.
  • Supervised teams and individuals, giving feedback on performance and setting goals for improvement.

Cashier

Giant Tiger
06.2015 - 05.2016
  • Balanced cash drawer at beginning and end of each shift.
  • Informed customers of promotions and special offers to increase sales.
  • Worked with supervisory team to meet customer needs.

Education

Diploma - undefined

Saint Malachys Highschool
Saint John, NB
06.2015

Skills

  • Table management
  • Time management
  • Adaptability
  • Organizational skills
  • Sales strategy

Timeline

Bartender

Doolys
09.2024 - Current

FOH Manager

East Side Marios
07.2020 - 06.2024

Team Lead

Reitmans
06.2016 - 07.2020

Cashier

Giant Tiger
06.2015 - 05.2016

Diploma - undefined

Saint Malachys Highschool

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Alicia A Kay