Alicia Johnson
Bakersfield
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
4011
4011
years of post-secondary education
Work History
Massage Therapist
Chardonnae
Bakersfield
04.2011 - Current
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed appointment scheduling, ensuring efficient use of time and resources.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
QA Specialist
Royal Windows And Door Profiles
Everett
02.2007 - 09.2008
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Fixed identified issues to improve workflows.
- Updated inspection journals and daily summary logs with quality-related data.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Addressed non-conformance issues, pausing production to correct errors.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Reported problems and concerns to management.
- Developed and implemented procedures to meet product quality standards.
- Conducted data review and followed standard practices to find solutions.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Performed routine maintenance and calibration on testing equipment.
- Utilized various automated tools such as HP Quality Center and ALM for defect tracking purposes.
Deli Associate
Safeway
Lake Stevens
07.2003 - 01.2005
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Prepared salads, soups and sandwiches for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
Customer Service Cashier
S & G Entertainment
Marysville
01.2004 - 11.2004
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained accurate records of customer transactions for reporting purposes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Barista
Starbucks, Barista
Lake Stevens
06.2003 - 09.2003
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Daycare Assistant
Tomorrow's hope daycare
Everett
07.2000 - 02.2001
- Supervised children's daily activities and ensured a safe environment.
- Helped maintain cleanliness and organization of classroom materials.
- Supported children during snack and meal times, promoting healthy habits.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Communicated with parents about daily activities and any concerning behaviors.
Education
Sequoia High School
Everett, WACenter For Career Alternatives
Everett, WASome College (No Degree) - General Studies
Everett Community College
Everett, WA 05.2001 - 06.2006
Skills
- Pos Systems
- Excellent Customer Service
- Basic Math Skills
- Greeting Customers
- Assisting Customers
- Answering Questions
- Customer service
- Social skills
- Treatment Planning
Timeline
Massage Therapist
Chardonnae
04.2011 - Current
QA Specialist
Royal Windows And Door Profiles
02.2007 - 09.2008
Customer Service Cashier
S & G Entertainment
01.2004 - 11.2004
Deli Associate
Safeway
07.2003 - 01.2005
Barista
Starbucks, Barista
06.2003 - 09.2003
Some College (No Degree) - General Studies
Everett Community College
05.2001 - 06.2006
Daycare Assistant
Tomorrow's hope daycare
07.2000 - 02.2001
Sequoia High School
Center For Career Alternatives