Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alicia Jerse

Airdrie,AB

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

16
16
years of professional experience

Work History

Office Coordinator

Aquila Solutions
06.2023 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational tools.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
  • Facilitated a positive work environment by addressing employee concerns and providing support when needed.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
  • Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
  • Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
  • Interacted with customers by phone, email, or in-person to provide information.

Office Manager

Self Employed Services
01.2022 - 12.2022
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Maintained computer and physical filing systems.
  • Managed office operations while scheduling appointments.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed payroll.
  • Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.

Window Cleaning Tech

Parkers Window Cleaning
03.2020 - 12.2021
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Squeegee and Pole work
  • Waterfed Pole with Reverse Osmosis Filter
  • Cleaning of screens, tracks, patio glass and railings
  • Cleaning of eaves troughs and down spouts
  • Ladder use, up to 32 FT
  • Commercial and Residential

Data Entry, Marketing and Real Estate Assistant

Subcontractor
03.2013 - 08.2019
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Collaborated with cross-functional departments to optimize product offerings and pricing strategies, increasing overall profitability.
  • Implemented efficient CRM systems to track leads, manage customer interactions, and streamline the sales process.
  • Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
  • Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
  • Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.

Owner/Operator House Cleaning

Self Employed Services
01.2010 - 02.2013
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Fostered strong professional network and partnership building skills to connect with quality leads.

Bank Teller

ATB Financial
01.2008 - 02.2010
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Internal Branch Audits under the supervision of a supervisor.
  • Branch Filing.
  • Held regular Safety meetings.
  • Maintained the up to date forms needed for the branch.

Education

LLPQ - Life License

Business Career College
Calgary, AB
12.2023

High School Diploma -

Beaverlodge High School
Beaverlodge, AB
06.2002

Skills

  • Office Administration
  • Contract Coordination
  • Project Coordination
  • Correspondence Management
  • Meeting Organization
  • Administrative Support
  • Meeting Planning
  • Customer Service
  • Process Improvement
  • Technical Support
  • Project Management
  • Records Management
  • Scheduling
  • Networking
  • Business Administration
  • Attention to Detail
  • Client Correspondence
  • Phone and Email Etiquette
  • Teamwork and Collaboration
  • Multitasking and Organization
  • File Management
  • Proofreading
  • Word Processing
  • Filing and Data Archiving

Languages

English
Native or Bilingual
Russian
Limited Working

Timeline

Office Coordinator

Aquila Solutions
06.2023 - Current

Office Manager

Self Employed Services
01.2022 - 12.2022

Window Cleaning Tech

Parkers Window Cleaning
03.2020 - 12.2021

Data Entry, Marketing and Real Estate Assistant

Subcontractor
03.2013 - 08.2019

Owner/Operator House Cleaning

Self Employed Services
01.2010 - 02.2013

Bank Teller

ATB Financial
01.2008 - 02.2010

LLPQ - Life License

Business Career College

High School Diploma -

Beaverlodge High School

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Alicia Jerse