Alicia James
Placentia
Summary
Experienced Licensed Esthetician specializing in personalized skincare consultations and front desk management. Expertise in client retention, scheduling, and inventory management, with a strong focus on supervising and training staff to enhance daily spa operations. Committed to delivering customized skincare solutions that drive client satisfaction and foster long-term relationships.
Overview
20
20
years of professional experience
Work History
Licensed Esthetician
Ulta Beachmont Plaza
Huntington Beach
01.2021 - 01.2026
- Conducted skin assessments to identify optimal treatments for clients.
- Delivered facials and chemical peels using high-quality professional products.
- Advised clients on tailored skincare routines and effective product selections to meet individual needs.
- Ensured compliance with sanitation standards in all treatment areas.
- Fostered client relationships, contributing to increased loyalty and retention.
- Worked collaboratively with the team to elevate service delivery standards.
- Oversaw skincare product inventory management to avoid shortages.
- Engaged in ongoing training sessions to remain current on emerging industry trends.
Retail Sales Manager
Ulta Bella Terra
Huntington Beach
01.2020 - 01.2021
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained new sales associates on customer service techniques, improving customer interaction quality.
- Managed inventory levels, coordinating restocking efforts for optimal merchandise availability.
- Developed sales strategies that enhanced customer engagement and satisfaction levels.
- Conducted staff performance evaluations, delivering constructive feedback to promote growth.
- Implemented promotional events that successfully boosted foot traffic and sales volume.
- Analyzed sales reports to identify trends, adjusting strategies for improved performance.
- Maintained visual merchandising standards, creating an inviting shopping environment that attracted customers.
Senior Esthetician
Ulta Bella Terra
Huntington Beach
01.2008 - 01.2021
- Cultivated strong client relationships through proactive communication and timely follow-ups.
- Provided personalized skincare consultations, enhancing client satisfaction and fostering loyalty.
- Performed advanced facial treatments utilizing specialized techniques and equipment.
- Guided clients on skincare products and routines, empowering them to achieve optimal results.
- Maintained a clean, organized treatment environment to uphold safety standards.
- Managed inventory of skincare products and supplies for operational efficiency.
- Collaborated with team members to create promotional events and service packages.
- Provided training and mentorship to junior estheticians on best practices.
Front Desk Receptionist
Studio 4
Newport Beach
01.2006 - 01.2008
- Greeted clients warmly and directed to appropriate services for optimal support.
- Answered incoming calls promptly, addressing inquiries and redirecting as necessary.
- Coordinated appointment scheduling and maintained staff calendar to optimize client access to services.
- Processed client payments and managed cash register transactions accurately.
- Maintained cleanliness and organization of front desk area to create a welcoming atmosphere.
- Addressed client feedback and resolved issues to ensure positive experiences.
- Partnered with team members to improve overall customer service satisfaction.
- Assisted in managing inventory of office supplies for seamless operations.
Education
Aesthetics
International Dermalogica Institute
Carson, CA01-2008
Bachelor of Arts - Business Management
California State University
Fullerton09-2005
Esthetician
Bellflower Cosmetology School
Bellflower01-2005
Skills
- Skin assessments
- Facial treatments
- Product knowledge
- Client education
- Customer relationship management
- Client retention
- Sales strategies
- Staff training
- Inventory management
- Team collaboration
- Makeup Artistry, Lash Extensionist, Brow Lamination, Waxing
- Certified Dermalogica Expert
Timeline
Licensed Esthetician
Ulta Beachmont Plaza
01.2021 - 01.2026
Retail Sales Manager
Ulta Bella Terra
01.2020 - 01.2021
Senior Esthetician
Ulta Bella Terra
01.2008 - 01.2021
Front Desk Receptionist
Studio 4
01.2006 - 01.2008
Aesthetics
International Dermalogica Institute
Bachelor of Arts - Business Management
California State University
Esthetician
Bellflower Cosmetology School