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Alicia Houghton
Schumacher,ON
Summary
A results-driven professional with expertise implementing and overseeing all angles in team leadership and business values. Offering over thirteen years of progressive experience in managing all aspects of operational efficiency including; income generation, process optimization, implementing new programs, resourcefulness, and work safety - all while offering an inspiring, positive, and approachable management style. A leader with a proven ability to deliver solutions while bringing teams together.
Overview
13
13
years of professional experience
8
8
Certification
2
2
Languages
Work History
Human Resources Manager
Living Space
03.2023 - Current
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees, minimizing financial discrepancies through detailed program management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Conducted Exit Interviews and Processes
- Organized and led staff orientation programs and training to promote collaboration.
- Created and presented training programs.
- Assisted in monthly staff meetings.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Structured compensation and benefits according to market conditions and budget demands.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Distributed employee engagement surveys to identify areas of improvement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Exercised appropriate cost control to meet budget restrictions.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in preparing company budgets, and forecasting.
- Created wage scales for department positions.
- Assisted in creating new positions to support strategic growth within company.
- Scheduled employees for shifts.
- Hired successful team existing today.
Operations Manager
Living Space
12.2022 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with partners and relative organizations.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during peak shelter times by creating employee schedules and monitoring call-outs.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to optimize staff performance.
- Held monthly supervisor meetings.
- Trained new employees on proper protocols and crisis management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Operated and scheduled three locations.
- Assisted in running Timmins Covid-19 Isolation Centre.
- Scheduled employees for shifts.
- Cultivated and strengthened lasting partner relationships using strong issue resolution and dynamic communication skills.
Program Manager
Living Space
10.2021 - 12.2022
- Managed and supervised administrative and shelter program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Participated in Ramada pilot test and revised programs based on feedback and results.
- Supervised programming and administrative facets of emergency homeless shelter, many with dual diagnoses.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Team Lead
Living Space
02.2021 - 10.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different shifts to provide optimal coverage and meet staffing requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with clients through positive attitude, empathy, and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
Store Manager
The Body Shop
10.2018 - 02.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Restaurant Manager
Boston Pizza
06.2018 - 10.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Theatre Manager
Galaxy Cinemas
10.2009 - 06.2018
- Acted as Treasurer; ensuring all paperwork balanced, which resulted in consistently successful yearly audits.
- Systematically organizing and scheduling staff of 50 plus, while ensuring team driven environment.
- Organizing, facilitating, and monitoring all in-class and on-the-floor training, for current and new staff.
- Following 80/20 rule when conducting thorough staff supervision and completing administrative duties.
- Brought Head Office on facility tours while offering plan lay-out suggestions and implementation strategies.
- Offering staff development opportunities that served individual needs while promoting organizational goals.
- Implementing checklist system to delegate responsibilities; resulting in positive Operational Business Reviews.
- Acting as the Health & Safety Representative; ensuring a safe environment for guests and staff at all times.
- Managing all meetings to inform employees of policies and procedures while taking thorough minutes.
- Displaying all memos in engaging manner to attract attention and compliance from employees.
- Accurately completing all paperwork including; incident reports, lost time, checklists, and monthly goals.
- Analyzing all aspects of building; keeping easy fixes manageable and from becoming large scale issues.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Bachelor of Art - Psychology
Laurentian University
Greater Sudbury, ONHonours Diploma -
Canadian Career College
North Bay, ONSkills
- Personnel Information Systems
- Human Resources Operations
- Health and Safety Compliance
- Budget Conscious Supports
- Organizational Brand Management
- Benefits and Compensation Management
- Advising Department Managers
- Leadership Training and Development
- Forecast Employment Needs
- Recruitment and Hiring
- Microsoft Office Proficiency
- Forecast Employment Needs
- Recruitment and Hiring
- Microsoft Office Proficiency
Accomplishments
- Volunteered for several years of in the Starlight Film Festival which helps raise money for the Special Olympics, earning over $175,000.00 during that time.
- Olympic Style Weightlifting: Received First Place in the Canadian Junior Championships.
- Olympic Style Weightlifting: Received Second Place in the Ontario Winter Olympics.
Certification
- CPI: Crisis Prevention Intervention
- First Aid and CPR Level C
- Health and Safety Certificate / WHMIS
- Smart Serve
- Food Handler Certificate
- JHSC: Joint Health and Safety
- Canada Post Dealer Administrator Training
- Mental Health in the Workplace for Leaders
- Fostering a Culture of Wellness Training
- Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time offQuote
All progress takes place outside the comfort zone.
Michael John Bobak
Interests
Horticulture
PC Games
Timeline
Human Resources Manager
Living Space
03.2023 - Current
Operations Manager
Living Space
12.2022 - 03.2023
Program Manager
Living Space
10.2021 - 12.2022
Team Lead
Living Space
02.2021 - 10.2021
Store Manager
The Body Shop
10.2018 - 02.2021
Restaurant Manager
Boston Pizza
06.2018 - 10.2018
Theatre Manager
Galaxy Cinemas
10.2009 - 06.2018
Bachelor of Art - Psychology
Laurentian University
Honours Diploma -
Canadian Career College
- CPI: Crisis Prevention Intervention
- First Aid and CPR Level C
- Health and Safety Certificate / WHMIS
- Smart Serve
- JHSC: Joint Health and Safety
- Mental Health in the Workplace for Leaders
- Fostering a Culture of Wellness Training
- Project Management
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