Alicia Horth
Prince George
Summary
Dynamic Server Manager with a proven track record at Carmel Restaurant, adept in POS systems and exceptional customer service. Expert in leading teams to exceed sales targets through resilient performance and effective communication. Recognized for enhancing server delivery and customer loyalty by addressing complaints with positive solutions. Skilled in ensuring food safety and fostering team collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server Manager
Carmel Restaurant & Lounge
03.2010 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Education
Prince George Secondary School
Prince George, BC2010
Skills
- Punctual and reliable
- Resilient Performance in High-Pressure Situations
- Cash handling
- Exceptional customer service
- Work well independently and within a team environment
- Proficient in POS Systems
Languages
English
Certification
- Serving it Right
- Whimis
- Dental administration certificate
Timeline
Server Manager
Carmel Restaurant & Lounge
03.2010 - Current
Prince George Secondary School
Similar Profiles
Trisha-kay WhyteTrisha-kay Whyte
Manager at Lounge Zero Restaurant and LoungeManager at Lounge Zero Restaurant and Lounge
Roshelle LeaksRoshelle Leaks
Bartender at Karma Restaurant & LoungeBartender at Karma Restaurant & Lounge
Amber Sassy BabineauxAmber Sassy Babineaux
Bartender at Swigzz Restaurant and LoungeBartender at Swigzz Restaurant and Lounge
Robin Deep singhRobin Deep singh
Sales Associate at 7-elevenSales Associate at 7-eleven
Taylar BauschatzTaylar Bauschatz
Social Studies 6 Teacher at Prince George Country Public SchoolsSocial Studies 6 Teacher at Prince George Country Public Schools