Alicia Herrera
Rialto
Summary
Results-oriented Order Picker with over four years of experience in order processing and inventory management. Skilled in utilizing RF scanning devices, loading, unloading, and packing shipments to ensure accurate order fulfillment. Experienced in training new staff and streamlining workflows to enhance team performance and productivity. Recognized for maintaining high standards of operational efficiency and collaborating effectively in fast-paced warehouse environments.
Overview
7
7
years of professional experience
Work History
Order Picker
Under Armour
Rialto
10.2020 - 09.2025
- Selected and packed products for shipment in a fast-paced environment.
- Collaborated with team members to enhance order processing workflows, improving overall efficiency.
- Loaded and unloaded delivery trucks efficiently to optimize space usage.
- Trained new staff on picking procedures and safety standards to ensure compliance and reduce errors.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Operated scanning equipment for accurate picking, packing, and shipping of orders, contributing to timely deliveries.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Guest Service Usher/Cashier
Cinemark Theaters
Rialto
07.2018 - 03.2020
- Greeted guests upon arrival and provided assistance with ticketing.
- Guided patrons to their seats and ensured comfort during screenings.
- Monitored theater cleanliness and reported maintenance needs promptly.
- Resolved guest inquiries and concerns to enhance overall experience.
- Assisted in coordinating special events and private screenings as needed.
- Coordinated with team members to streamline workflow during peak hours.
- Enforced theater policies regarding food, beverages, and conduct respectfully.
- Resolved customer complaints in an efficient and courteous manner.
- Provided event details clearly over loudspeakers to inform attendees.
- Enforced safety regulations by ensuring that all emergency exits were kept clear of obstructions.
- Performed light maintenance tasks such as sweeping floors and emptying trash cans.
- Ensured that no prohibited items were brought into the venue.
- Provided guidance on proper evacuation procedures in case of an emergency situation.
- Delivered customer service that contributed to high levels of guest satisfaction.
- Verified that only authorized personnel entered restricted areas.
Concessions Worker
Cinemark Theaters
Rialto
07.2018 - 03.2020
- Prepared and served food and beverages to customers promptly.
- Maintained cleanliness of concession stands and dining areas consistently.
- Operated cash registers efficiently to process transactions accurately.
- Stocked inventory and organized supplies for optimal flow during busy shifts.
- Trained new staff on procedures and customer service standards to enhance team performance.
- Collaborated with team members to ensure smooth service during peak hours.
- Monitored product quality and freshness, ensuring alignment with customer expectations.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Operated cash registers to process payments from customers.
- Followed company procedures for opening and closing concession stands.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Delivered exceptional customer service during high-volume, fast-paced operations, contributing to customer satisfaction.
- Restocked merchandise regularly during shifts to ensure availability for customers.
- Assisted in training new employees on proper concession stand operations.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Worked with teammates and openly invited coaching from management team.
- Assisted customers in selecting items, taking orders, and providing recommendations.
- Monitored inventory levels of food supplies in order to prevent shortages during busy periods.
- Adhered to company policies and procedures while providing exceptional customer service.
- Ensured that all safety protocols were followed at all times during shift hours.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
Education
High School Diploma -
Carter High School
Rialto, CA06-2019
Some College (No Degree) - Business Administration: Real Estate Conc
Riverside City College
Riverside, CA05-2026
Skills
- Order picking
- Order processing
- Customer service
- Shipping and receiving
- Loading and unloading
- Inventory management
- Labeling and stocking
- RF scanning devices
- RF gun operation
- Barcode scanning
- Pallet jack proficiency
- Warehouse operations
- Time management
- Proficiency in [technology]
- Team collaboration
- Effective communication
- Customer service
- Proficiency in [technology]
Languages
English
Professional
Spanish
Limited
Timeline
Order Picker
Under Armour
10.2020 - 09.2025
Guest Service Usher/Cashier
Cinemark Theaters
07.2018 - 03.2020
Concessions Worker
Cinemark Theaters
07.2018 - 03.2020
High School Diploma -
Carter High School
Some College (No Degree) - Business Administration: Real Estate Conc
Riverside City College