Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alicia Graham

Surrey,BC

Summary

Proven professional with extensive experience in customer service and cash handling, notably at Walmart. Excelled in roles from Cashier to Department Manager, enhancing customer satisfaction and operational efficiency. Demonstrated reliability, exceptional communication skills, and a knack for fostering positive customer relations. Achieved significant improvements in team performance and customer retention through innovative strategies and empathetic service. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers.

Creative problem-solver versed in customer service. Punctual and honest. Satisfies customers with exceptional service.

Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Friendly and reliable.

Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products.

History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations.

Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results. Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions.

Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Overview

2011
2011
years of professional experience

Work History

Cashier

Walmart
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Dog Breeder

Myself
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Greeted customers and helped with product questions, selections, and purchases.

Department Manager

Walmart
09.2007 - 10.2010
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.

Sales Associate Specialist

Walmart
01.2005 - 10.2010
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Greeted customers and helped with product questions, selections, and purchases.

Education

Grade 12 -

Centennial Secondary School
Coquitlam, BC
06.1990

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations

Languages

English
Full Professional

Timeline

Department Manager

Walmart
09.2007 - 10.2010

Sales Associate Specialist

Walmart
01.2005 - 10.2010

Cashier

Walmart

Dog Breeder

Myself

Grade 12 -

Centennial Secondary School
Alicia Graham