Alicia Gonzalez
Etobicoke,ON
Summary
Eager Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in the service industry.
Overview
5
5
years of professional experience
Work History
Bar Manager
Jack Astor's Bar & Grill
2019.10 - Current
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with vendors, negotiating favorable terms and pricing.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted shift reviews for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Supervisor
Jack Astor's Bar & Grill
2019.10 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Coordinated team members with focus on productivity, efficiency and enhancing guest experience.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain targets.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Server/Bartender
Jack Astor's Bar & Grill
2019.10 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular guests.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Science - Psychology/Anthropology
University of Toronto
Mississauga, ONSkills
- Inventory Management
- Staff Scheduling
- Issue Resolution
- Team Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bar Manager
Jack Astor's Bar & Grill
2019.10 - Current
Supervisor
Jack Astor's Bar & Grill
2019.10 - Current
Server/Bartender
Jack Astor's Bar & Grill
2019.10 - Current
Bachelor of Science - Psychology/Anthropology
University of Toronto
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