Alicia Gerrard
Burlington,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Gerrard Design Co.
Burlington, ON
02.2022 - Current
- Manage day-to-day business operations.
- Consult with clients about their renovation needs.
- Implement design plans within budget and timelines.
- Offer advice and assistance to clients throughout design process, paying attention to special needs or wants.
- Collaborate with clients to enhance their experience and exceed project goals through effective client satisfaction rates.
- Respond proactively and positively to rapid changes during design/ construction.
- Quickly and accurately answer customer questions, suggesteffective solutions and resolve issues to increase customer satisfaction.
Social Services Worker
Community Living Burlington
Burlington, ON
11.2005 - 03.2022
- Interacted kindly with individuals and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Delivered comprehensive therapeutic services to adults in the developmental services field.
- Assisted individuals with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Supervised daily activities and provided assistance when needed
- Assisted individuals with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Education
Social Service Work
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2005
Skills
- Work Organization and Prioritization
- Design Planning
- Time Management
- Service Delivery Optimization
- Innovation and Creativity
- Managing Operations and Efficiency
- Building Customer Trust and Loyalty
- Understanding Customer Needs
Timeline
Owner/Operator
Gerrard Design Co.
02.2022 - Current
Social Services Worker
Community Living Burlington
11.2005 - 03.2022
Social Service Work
Mohawk College of Applied Arts And Technology
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