ALICIA FREEBORN
Toronto
Summary
Possesses versatile skills in coordination, client relations, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Intake Agent, Help Ahead
Strides Toronto
01.2024 - Current
- Complete client intake calls
- Manage waitlist for service navigation
- Document intake process, and assist training new employees
- Assist invoice reconciliation
- Assist building out annual reports
Administrative Assistant, Program
Lumenus Community Services
01.2022 - Current
- Support program staff with client arrivals, Admin team with facility projects, and Managers/staff with room bookings
- Complete client intakes and create client files
- Organize & track facility supplies, access cards, IT requests, conference room workshops, and therapy room accommodations
Coordinator of Volunteer Services
Bridge C-14
01.2021 - 01.2023
- Interview and train new volunteers
- Design peer support training modules & orientation material for new volunteers
- Coordinate drop-in sessions and 10-week grief support groups
- Support President and CEO with fundraising, presentations, and calendar management
- Track Onboarding forms, signatures, and Vulnerable Sector checks
Assessment Centre Coordinator
Cira Health Solutions
01.2020 - 01.2022
- Complete patient intakes and ensure assessment packages completed
- Track and create daily/weekly assessment schedules
- Coordinate with specialized doctors to complete assessments, provide chaperoning where needed
- Travel to multiple locations to train new staff on procedures and day to day tasks
Project and Business Analyst, Project Coordinator
Arbor Memorial Inc.
01.2011 - 01.2019
- Manage project scope, cost, time, budget, and resources on numerous and cross-country new technology projects
- Schedule and run weekly project meetings, with status reports and minute taking
- Prepare training manuals and provide training workshops to support staff on new software
Education
Social Service Worker Diploma -
Seneca College
05-2023
Certificate in Project Management - undefined
University of Toronto
01.2013
Diploma in Enterprise Business -
Mohawk College
05-2005
Skills
- Program and Team Administration & support
- Client, project, and facilities coordination
- Not-for-profit agency experience
- Registered Social Service Worker
- Advanced proficiency in Microsoft Office programs
Affiliations
- Ontario College of Social Workers and Social Service Workers
Certification
Registered Social Service Worker
Timeline
Intake Agent, Help Ahead
Strides Toronto
01.2024 - Current
Administrative Assistant, Program
Lumenus Community Services
01.2022 - Current
Coordinator of Volunteer Services
Bridge C-14
01.2021 - 01.2023
Assessment Centre Coordinator
Cira Health Solutions
01.2020 - 01.2022
Project and Business Analyst, Project Coordinator
Arbor Memorial Inc.
01.2011 - 01.2019
Certificate in Project Management - undefined
University of Toronto
Social Service Worker Diploma -
Seneca College
Diploma in Enterprise Business -
Mohawk College
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