Alicia Francis
Akwesasne,Ontario
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mail Clerk
Non-Insured Health Benefits
01.2023 - 08.2023
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Labeled packages with clear, correct information to reduce mailing errors.
- Advised on post office services such as collection times, delivery options and product prices.
- Aided in maintaining a secure environment by verifying identification for certified or registered mail deliveries.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Passionate about learning and committed to continual improvement.
Personal Support Worker
right at home canada-ontario
10.2020 - 03.2022
- Assisting or providing total personal care such as toileting, bathing and perineal care
- Assisting with eating, dressing and grooming
- Traveling to patients homes
- Light house keeping,sweep,mop,fold ,wash and dry laundry
- Assist with grocery shopping
- Monitor vitals
- Assist with taking medications
- Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on , cleanliness, and housekeeping
- Protects the home care agency by adhering to professional standards, home care policies and procedures.
Home Health Aide
Outreach program ,akwesasne tribe
10.2018 - 07.2019
- Constructed cognitively stimulating activities.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Administered medication as directed by physician.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Assisted disabled clients to support independence and well-being.
Security Guard (Full Time)
Akwesasne Mohawk Casino
06.2012 - 10.2018
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Education
Certificates in education -
St. Lawrence College
Cornwall, ON04.2016
High School Diploma -
Salmon River High School
Fort Covington, NY01.2011
Diploma in Mohawk immersion school -
Akwesasne Freedom School
Hogansburg, NY06.2008
Skills
- Workplace Safety
- Mail Sorting
- Distribution Services
- Problem-solving skills
- Package handling
- Team Collaboration
- Office Administration
- Customer Service
- Mail delivery
- Decision-Making
- Microsoft Office
- Team Management
- Microsoft Word
- Time Management
- Multitasking Abilities
- Data Entry
- Recordkeeping
- Basic Math
Certification
- FEMA, 11/01/18, Introduction to incident command system ICS -100
- FEMA, 10/01/18, Introduction to incident command system
- FEMA, 10/01/18, Ics for single resource and in initial action incident ICS -200
- How to measure vital signs, 10/01/18
- HIPAA In-Home Care, 10/01/18
- Observation reporting and documentation, 10/01/18
- How to assist with medications, 10/01/18
- Personal Care Assistant, 10/01/18
- Infection control and bloodborne pathogens, 10/01/18
- Drivers License
- Customer service, 06/01/16, Customer service courses teach students to communicate with customers, organize and maintain business records, use computer applications and resolve customer problems or questions. Common courses include: GENE 114 Professional Effectiveness
- Police foundations courses, POFP 101 Canadian Criminal Justice System, POFP 102 Psychology, POFP 103 Sociology in Canadian Society, POFP 106 Principles of Ethical Reasoning, POFP 108 Fitness and Lifestyle Management IPolice foundations courses, COMM 110 Communications for College, COMM 204 Communications for Law Enforcement, POFP 201 Criminology, POFP 202 Interpersonal and Group Dynamics, POFP 206 Community and Social Services, POFP 208 Fitness and Lifestyle Management II, POFP 301 Criminal and Civil Law, GENE 167 Aboriginal Peoples & Diversity in Canada, POFP 205 Political Science and Public Administration, POFP 300 Community Mobilization and Engagement, POFP 302 Criminal Code, POFP 303 Police Powers I, POFP 405 Conflict Management, POFP 304 Interviewing and Investigating
- How to give exceptional customer service, 10/01/19
- Unregulated care provider
- CPR and AED certificate, 09/01/22
Languages
English
Native or Bilingual
Mohawk
Native or Bilingual
Personal Information
Willing To Relocate: Anywhere
working out
I derive pleasure from engaging in physical activities such as exercising, visiting the gym, or taking evening strolls with my family.
Timeline
Mail Clerk
Non-Insured Health Benefits
01.2023 - 08.2023
Personal Support Worker
right at home canada-ontario
10.2020 - 03.2022
Home Health Aide
Outreach program ,akwesasne tribe
10.2018 - 07.2019
Security Guard (Full Time)
Akwesasne Mohawk Casino
06.2012 - 10.2018
Certificates in education -
St. Lawrence College
High School Diploma -
Salmon River High School
Diploma in Mohawk immersion school -
Akwesasne Freedom School
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