Alicia Espiritu
Edmonton,Alberta
Summary
Dynamic professional with extensive experience at McDonald's, excelling in employee training and customer service. Proven ability to enhance team performance through effective coaching and active listening.Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Mcdonalds
Edmonton
04.2025 - Current
- Led team to achieve operational efficiency through streamlined processes and improved communication.
- Mentored new team members, enhancing onboarding experience and fostering a collaborative environment.
- Conducted regular team meetings to align objectives and address challenges proactively.
- Developed training materials focused on best practices, increasing overall team productivity and knowledge retention.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Crew Trainer
McDonald's
Edmonton
12.2024 - Current
- Trained new crew members on operational procedures and customer service standards.
- Delivered feedback to team members to improve performance and enhance service quality.
- Monitored crew performance, providing coaching to promote teamwork and productivity.
- Taught new team members correct procedures for all areas of operations.
Front Counter Attendant
McDonalds
Edmonton
06.2024 - Current
- Assisted customers with inquiries and transactions at front counter.
- Processed cash and card payments accurately and efficiently.
- Maintained cleanliness and organization of front counter area.
- Learned operational procedures for handling customer orders.
- Implemented effective communication with customers to enhance experience.
- Ensured timely completion of assigned tasks during shift changeovers, supporting smooth transitions between teams.
- Assisted in training new hires, sharing best practices to help them excel in their roles quickly.
Accounting Clerk
Bestloan Finance and Leasing Philippines Inc.
Manila Philippines
07.2022 - 02.2024
- Processed invoices and expense reports to maintain accurate financial records.
- Reconciled bank statements to ensure consistency with company accounts.
- Assisted in preparation of monthly financial statements for management review.
- Utilized accounting software to track expenses and generate reports efficiently.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
Education
Bachelor of Science - Accounting Management
Batangas State University
Malvar Batangas Philippines04.2014
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Active listening
- Opening and closing procedures
- Continuous improvement
- Continuous development
Languages
English
Full Professional
Certification
- Certified Canadian Centre Occupation Health and Safety
- Certificate for Area Leader Class
- Certificate for Crew Trainee Class
- Certificate for Kitchen into Overdrive
- Employee of the Month of November 2023
- Certificate for best of the best for Front Counter, Delivery and Drive Thru
Timeline
Team Leader
Mcdonalds
04.2025 - Current
Crew Trainer
McDonald's
12.2024 - Current
Front Counter Attendant
McDonalds
06.2024 - Current
Accounting Clerk
Bestloan Finance and Leasing Philippines Inc.
07.2022 - 02.2024
Bachelor of Science - Accounting Management
Batangas State University