Alicia Castaneda Yanez
Toronto,ON
Summary
Professional with a proven track record in admissions and student enrollment from international companies. Skilled in fostering teamwork, collaboration, and detailed oriented demonstrated through successful cross-departmental events, managing a team of activity leaders and processing documents. Excelling in customer service and communication, significantly enhancing the company's experiences and satisfaction.
Overview
3
3
years of professional experience
Work History
Admissions Advisor
INTO University Partnerships
Brighton, England
03.2023 - 03.2025
- Processed students' applications by assessing their academic transcripts and English tests, making sure they met the entry requirements.
- Communicated with students and agents regarding their application process and outstanding documents.
- Worked alongside the finance team to approve installment plans, accommodation bookings, and application confirmations.
- Assisted at a center's intake during their registration week.
Activities Manager
EF Education First International Language Centres
Brighton, England
09.2022 - 03.2023
- Maintained safety standards across all activities, and completed risk assessments for all activities offered.
- Planned and promoted activities weeks in advance in order to reach our target numbers.
- Collaborated with other departments to create themed events, celebrated national days, and special dates from other countries and cultures.
- Managed a team of activity leaders, in charge of creating their schedules, and sending hours to payroll.
Student Services Coordinator
EF Education First International Language Centres
Brighton, England
05.2022 - 09.2022
- Participated in weekly student intakes, completing their registration upon arrival.
- We supported students in their daily lives to achieve their best experience during their time with us.
- Assisted with general daily student inquiries.
- Provided support with students' attendance, monitoring and recording daily registers, and following up with absent under-18 students.
Education
Bachelor's Degree - Business Administration Hospitality
George Brown College
Toronto04-2021
Diploma - Hospitality and Tourism Management
George Brown College
Toronto04-2018
Skills
- Team work
- Work agility
- Document management
- Application processing
- Customer service
- Excellent communication
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Admissions Advisor
INTO University Partnerships
03.2023 - 03.2025
Activities Manager
EF Education First International Language Centres
09.2022 - 03.2023
Student Services Coordinator
EF Education First International Language Centres
05.2022 - 09.2022
Bachelor's Degree - Business Administration Hospitality
George Brown College
Diploma - Hospitality and Tourism Management
George Brown College
Similar Profiles
MARTHA MARTINEZMARTHA MARTINEZ
Admission Advisor at INTO University PartnershipsAdmission Advisor at INTO University Partnerships
Alicia Castaneda YanezAlicia Castaneda Yanez
Admissions Advisor at INTO University PartnershipsAdmissions Advisor at INTO University Partnerships
MARIASOLE SIRIANNIMARIASOLE SIRIANNI
ENROLLMENT COUNSELOR (MENA REGION) at INTO University PartnershipsENROLLMENT COUNSELOR (MENA REGION) at INTO University Partnerships