Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Alicia Bray

Alicia Bray

Simcoe,ON

Summary

As a soon to be business graduate, I am looking for a challenging position where I can utilize my skills and, as an employee, help your business strive while excelling and growing my potential skills. I can be creative and innovative if given the chance. I like to try new skills and bring vast knowledge from various prior experiences. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I believe I can help Enbridge because I have different experiences with customer service. I am a hardworker who is flexible with strong organizational skills eager to secure a customer service position. I am ready to help the team achieve company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

PSW

Norview Lodge
10.2022 - Current
  • Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
  • Promoted independence among patients by developing individualized care plans that focused on their unique needs and abilities.
  • Recognized and reported abnormalities or changes in patients' health status to registered staff
  • Provided staff coaching, mentoring, and consultation to new staff for enhance performance and professional development instructed by management.

Stylist

First Choice Hair Cutters
09.2020 - 01.2021
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Recorded client payments and payment information daily.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.

Apprentice

The Cutting Wave
07.2020 - 09.2020
    • Entertained children during cuts to allow guardians to fully focus on appointment services.
    • Enhanced overall salon atmosphere by contributing to a positive work environment and fostering strong team dynamics.
    • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
    • Assisted front desk by answering phone calls, taking appointments and checking clients in.

PSW

March of Dimes, Canada
01.2019 - 01.2020
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with self-administered medications.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

PSW

Community Living Access Support Services
01.2013 - 01.2019
    • Transported clients to and from medical appointments with safety and efficiency.
    • Documented residents' mental status, sleep, and eating patterns in medical record books.
    • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
    • Identified needs and coordinated plans for travel and out-of-town functions.

Education

Business

Mohawk College
04.2024

Hairstylist -

Fanshawe College
12.2020

Practical Nursing -

Fanshawe College
01.2019

Police Foundations -

Westervelt College
01.2010

Personal Support Worker -

Mohawk College
01.2005

Skills

  • Excellent organization skills
  • Proficient time management
  • Master Class in Excel and PowerPoint
  • Exceptional communication skills
  • Customer Service experience
  • Cash Sales
  • CPR/AED
  • Critical Thinking
  • Staff Training
  • Relationship Building
  • Customer Education
  • Policies and Procedures Adherence

Accomplishments

    Received Presidents Honour Roll from Hairdressing

Certification

WHMIS

CPR/AED Level C

Timeline

PSW

Norview Lodge
10.2022 - Current

Stylist

First Choice Hair Cutters
09.2020 - 01.2021

Apprentice

The Cutting Wave
07.2020 - 09.2020

PSW

March of Dimes, Canada
01.2019 - 01.2020

PSW

Community Living Access Support Services
01.2013 - 01.2019

Business

Mohawk College

Hairstylist -

Fanshawe College

Practical Nursing -

Fanshawe College

Police Foundations -

Westervelt College

Personal Support Worker -

Mohawk College

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Alicia Bray