Alicia Brace
Toronto,ON
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
Work History
Hostess
Cactus Club Cafe
03.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery to ensure timely service for all guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Cashier and Sales Associate
Ripley's Aquarium
07.2022 - 03.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Gained Experience communicating and providing excellent customer service to guests who do not speak English or have disabilities.
Cashier, Sales Associate, Replenishment
Michaels Craft Store
08.2019 - 07.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked alongside managers to ensure the store's stock numbers were correct each morning.
- Unloaded and replenished stock on the store's truck days.
Education
Bachelor of Arts - Psychology
Toronto Metropolitan University
Toronto, ON04.2027
Certificate - Art And Design Foundation
George Brown College
Toronto, ON07.2023
High School Diploma -
Wexford Collegiate School For The Arts
Toronto, ON06.2019
Skills
- Reservations Management
- Guest Complaint Resolution
- Guest Engagement
- Dining Area Maintenance
- Time Management
- Visual Art Creation
Languages
English
Native or Bilingual
Timeline
Hostess
Cactus Club Cafe
03.2023 - Current
Cashier and Sales Associate
Ripley's Aquarium
07.2022 - 03.2023
Cashier, Sales Associate, Replenishment
Michaels Craft Store
08.2019 - 07.2022
Bachelor of Arts - Psychology
Toronto Metropolitan University
Certificate - Art And Design Foundation
George Brown College
High School Diploma -
Wexford Collegiate School For The Arts
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