ALICIA BLACK
Toronto,Canada
Summary
Resourceful Account Manager specializing in efficient event planning, production and execution with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Gusto 54 Restaurant Group
02.2022 - Current
- Sales Management
- Events Management
- Business Development
- Develop growth strategies focused both on financial gain and customer satisfaction in catering initiatives
- Prepared monthly pace report, to track budget and increase revenue at every opportunity
- Doubled Net Profit from 8% to 16% of sales in one year
- Prepare Request for Proposals for prospective accounts
- Prepare sales contracts ensuring adherence to law-established rules and guidelines and oversee the execution of these contracts in line with agreed upon terms
- Responsible for acquiring and executing all sales and service of corporate, and social catering events
- Creating and perfecting systems for executing flawless events primarily with current and new accounts
- Oversee the efficient project management of multiple events at a time
- Executing improvised problem-solving and excellent conflict management skills
- Provide proactive communication with multiple vendors to ensure the timely adherence to plans for all involved parties
- Oversee a small team of coordinators and account managers
- Ensure that resources are established, coordinated and set in place for each project, on time and in line with the determined budget for each project
- Developed long-lasting client relationships by providing exceptional customer service and support
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
Food and Beverage Supervisor
Pickering Casino Resort
03.2020 - 01.2022
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Managed all food and beverage hourly union employees in casual, retail, buffet and steakhouse restaurant
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
Seasonal Lead Bartender
MRG GROUP
06.2021 - 09.2021
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory for The Porch/Aces Pizza
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Make daily cuts, organize the floor, reconcile cash transactions
- Proficient in working with Square and Seven rooms platform
- On the spot problem solving and finding quick solutions for back ordered product and broken machines
Manager
Wine Rack
08.2020 - 06.2021
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Sales coaching and creating fun contests to create a progressive sales environment
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Daily opening and closing duties and tracking of store inventory
- Oversaw inventory management, optimizing stock levels, and organize storage space.
Training Coordinator and Operation Specialist
St.Louis Franchise
04.2019 - 03.2020
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Executed the opening of new franchise locations including the training of franchise/owners and general managers
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Completed all store set ups, ordering and delivery of inventory for franchise locations
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Trained and mentored 8 new personnel hired to fulfill franchisee requirements.
- Assist franchisee with recruitment of staff, including job postings and determining the opening team
- Troubleshooting operational deficiencies and creation of new processes to improve operational deficiencies
- Edited food and beverage menus to ensure accuracy and consistency
- Order store opening packages from LCBO and Beer Store
- Creation of team member schedules
- Scheduled all health and safety inspections and ensured location adhered to all standards
- Prompt email correspondence with coworkers, vendors, franchisees and employees
- Plan and execute soft opening for a variety of new store openings
- Create monthly memos
Education
Event & Luxury Event Planning -
QC Event School
01.2021
Social Service Work -
Centennial College
01.2018
Skills
- Project Management
- Business Development
- Schedule Management
- Partnership Development
- Operations
- Staff Management
- Revenue Generation
- Order Management
- Invoicing
- Goal-Oriented
- Post-event Analysis
Certification
- Certified Professional Sales Person (CPSP) - National Association of Sales Professionals (NASP)
- First Aid & CPR Level
- Smart Serve
- Food Safety
References
Available upon request
Languages
English
Native or Bilingual
Timeline
Senior Account Manager
Gusto 54 Restaurant Group
02.2022 - Current
Seasonal Lead Bartender
MRG GROUP
06.2021 - 09.2021
Manager
Wine Rack
08.2020 - 06.2021
Food and Beverage Supervisor
Pickering Casino Resort
03.2020 - 01.2022
Training Coordinator and Operation Specialist
St.Louis Franchise
04.2019 - 03.2020
Social Service Work -
Centennial College
- Certified Professional Sales Person (CPSP) - National Association of Sales Professionals (NASP)
- First Aid & CPR Level
- Smart Serve
- Food Safety
Event & Luxury Event Planning -
QC Event School
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