Alicia Bethune
Ottawa,ON
Summary
Experienced sales and leasing expert, prepared to excel in a dynamic dealership environment. Dedicated to partnering with coworkers to promote engaged, empowering work culture. History of documented strengths in building and maintaining relationships with diverse range of clients in a dynamic, fast-paced setting. Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, as well as adapting to new situations and challenges to best enhance the organizational brand. Often known as a hardworking and passionate job seeker with strong organizational skills,who is eager and ready to help my future team achieve company goals, all while delivering results with integrity, and high level CSI results.
Overview
7
7
years of professional experience
Work History
Sales & Leasing Consultant
Myers Barrhaven Subaru
03.2024 - Current
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles
- Maintained up to date knowledge of inventory (new & used) features, specifications, to better serve customers
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sale closure
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations
- Increased dealership revenue through effective negotiation and closing techniques
- Identified, established and maintained positive relationships with clients to drive ongoing referrals and continued opportunities to promote Myers Auto within the community.
- Generated repeat business by fostering long-term relationships built on trustworthiness, reliability, and understanding of client requirements.
- Streamlined internal processes for improved efficiency in tracking client interactions, follow-ups, deal status updates, and other key metrics using CRM systems.
- Collaborated with marketing teams on promotional campaigns targeting potential customers for increased lead generation and conversion rates.
- Solely created, executed, and promoted Myers Barrhaven Subaru's first food drive.
General Manager
Chamos Grill & Bar
05.2022 - 01.2024
- Developed and maintained relationships with customers and suppliers through account development
- Managed budget implementations, employee evaluations, and contract details
- Implemented operational strategies and effectively built customer and employee loyalty
- Developed and implemented strategies to increase sales and profitability by 42%
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Managed purchasing, sales, marketing and customer account operations efficiently
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Interacted with customers to build genuine and lasting connections and nurture relationships
Human Resources Manager
Labor Solutions
03.2021 - 01.2024
- Monitored and handled employee claims involving performance-based and harassment incidents
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management
- Facilitated onboarding sessions for over 70+ employees, and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Motivated employees through special events, incentive programs, and constructive feedback
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
Automotive Finance Manager
401 Automotive
11.2020 - 03.2021
- Proactively identified solutions for customers experiencing credit issues
- Monitored pipelines to track and log status of loans
- Assisted customers with completing loan applications and other paperwork
- Evaluated loan requests and documents to verify accuracy and completeness
- Compiled closing packages for drafting and presentation accuracy
- Approved loan applications based on customer creditworthiness and provided detailed financial advice
- Developed and maintained relationships with customers, lenders and other third parties
- Identified opportunities to cross-sell and upsell loan products to customers
- Researched and updated industry knowledge on changing legislation and regulations
- Explained very technical financial information to applicants in easy to understand language
Automotive Sales Consultant
Jaguar Land Rover
02.2018 - 07.2020
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
- Answered telephone and email inquiries from potential customers
- Greeted customers on lot and in showroom to answer questions about brand and available inventory
- Prepared purchased vehicles and completed final delivery checks
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Used in-store system to locate inventory and place special orders for customers
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Listened to customer needs and desires to identify and recommend optimal products
Education
Undergraduate - Human Resources Management
McMaster University
Hamilton, ONUndergraduate - Human Relations And Spirituality
St Paul University
Ottawa, ONHigh School Diploma -
St Patricks High School
Ottawa, ONSkills
- Goal Oriented
- Referral Generation
- Follow-up Techniques
- Problem-solving Abilities
- Adaptability and flexibility
- Effective communication
- Relationship Building
- Upselling Strategies
- Internet Communication
- Post-sales Support
- Time Management
Timeline
Sales & Leasing Consultant
Myers Barrhaven Subaru
03.2024 - Current
General Manager
Chamos Grill & Bar
05.2022 - 01.2024
Human Resources Manager
Labor Solutions
03.2021 - 01.2024
Automotive Finance Manager
401 Automotive
11.2020 - 03.2021
Automotive Sales Consultant
Jaguar Land Rover
02.2018 - 07.2020
High School Diploma -
St Patricks High School
Undergraduate - Human Resources Management
McMaster University
Undergraduate - Human Relations And Spirituality
St Paul University
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