Alicia Arthur
Santa Clarita
Summary
Dynamic college student with experience interning in marketing for international companies, adept in problem-solving and interpersonal skills. Excelled in reducing workload by supporting staff, enhancing decision-making through research, and boosting product awareness via press releases. Proven track record in improving organizational efficiency and fostering customer satisfaction in catering and retail based positions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
International Marketing Internship
Swedish Posture
03.2024 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Prepared project presentations and reports to assist senior staff.
- Conducted research for various ergonomic and health-related products, leading to well-informed decisions and successful outcomes.
- Wrote and published several press releases for ergonomic products.
- Sorted and organized files, spreadsheets, and reports.
Host, Server, To-go Specialist
Chilis
07.2022 - 07.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Pet Shop Attendant
Shelter of Hope
11.2019 - 04.2020
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Reduced inventory discrepancies by conducting thorough and accurate merchandise counts.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Ensured customer safety by promptly addressing spills, obstructions, or other hazards in the store area.
Education
Associate of Arts - Global Studies
College of The Canyons
Valencia, CA06-2026
Skills
- Multitasking and organization
- Interpersonal and social skills
- Attention to detail
- Creative and resourceful
- Research and analysis
- Telephone etiquette
Accomplishments
- Graduated from language school program while living in Japan in 2023
- Completed service and sustainability trip to Costa Rica, working with mangrove trees and endangered Sea Turtle nests.
Certification
- First Aid Certification
Timeline
International Marketing Internship
Swedish Posture
03.2024 - 05.2024
Host, Server, To-go Specialist
Chilis
07.2022 - 07.2023
Pet Shop Attendant
Shelter of Hope
11.2019 - 04.2020
- First Aid Certification
Associate of Arts - Global Studies
College of The Canyons
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