Alicia Arredondo
S. El Monte
Summary
Dynamic Front Desk Medical Receptionist at Win Retina with expertise in patient scheduling and insurance verification. Proven ability to enhance patient flow and deliver exceptional customer service, ensuring a welcoming environment. Skilled in managing high call volumes and coordinating office administration, contributing to efficient practice operations.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
Win Retina
09.2024 - Current
- Greeted patients and managed check-in process to ensure efficient patient flow.
- Scheduled appointments using electronic health record (EHR) systems to maintain organized calendars.
- Verified patient information and insurance details to enhance accuracy of records.
- Responded to phone inquiries, providing information on services and guiding patients as needed.
- Assisted with filing and maintaining patient records in compliance with privacy regulations.
- Coordinated communication between medical staff and patients to facilitate seamless care delivery.
- Handled payment processing and billing inquiries, supporting financial operations of the practice.
- Maintained cleanliness and organization of front desk area, promoting a welcoming environment for patients.
- Helped patients complete necessary medical forms and documentation.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Shift Supervisor
CVS Pharmacy
07.2014 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Key holder
- Made cash deposits
- Truck unloading and stocking the store
- Filled in as pharmacy clerk when necessary
- Daily inventory
- Scheduling
- Supervised 2-15 associates at a time
Education
High School Diploma -
El Rancho High School
Pico Rivera, CASkills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- Payment collection
- Paperwork coordination
- Office administration
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Win Retina
09.2024 - Current
Shift Supervisor
CVS Pharmacy
07.2014 - Current
High School Diploma -
El Rancho High School