Alicia Alili
Montreal,QC
Summary
A highly motivated and customer-focused hotel receptionist with [number] years of experience providing exceptional guest service, proficient in handling check-ins/outs, managing reservations, resolving inquiries, and ensuring a positive guest experience through warm and welcoming interactions, all while maintaining a strong attention to detail and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Cashier
Super C
01.2025 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Mirage Restaurant
10.2024 - 01.2025
- Food and drink service: Take food and drink orders, deliver food from the kitchen to guests, and ensure food orders are made correctly and look presentable.
- Follow health code standards for food handling.
- Cash handling: Process payments for food and drink orders, follow cash handling policies and procedures, and coordinate payments with customers.
- Other duties: Set tables, keep tables clean and tidy, check products for quality, communicate with kitchen staff, and adhere to health department rules and regulations.
La Roserie Hotel
01.2021 - 01.2022
- Guest services: Welcome guests, check-in and check-out guests, and provide keys.
- Reservations: Handle reservations and room assignments.
- Phone calls: Answer phones from guests and prospective customers, take messages, and forward calls.
- Payments: Process payments, prepare room bills, and ensure prompt payments.
- Guest requests: Respond to requests for help and information, such as booking theater tickets or arranging travel.
- Guest complaints: Handle guest inquiries and complaints, such as noise or room temperature.
- Administrative tasks: File, photocopy, and maintain accurate records.
- Collaboration: Work with other hotel staff to ensure smooth operations.
Education
High School -
Central School Algiers
Philosophy
Djillali Liabes University
01.2021
Skills
- Strong organizational and multitasking skills
- Active listening and effective communication skills
- Patience and attentiveness for customers
- Flexibility to work in shifts
- Food safety knowledge
- Team spirit
LNGG
Bilingual (French & English)
Timeline
Cashier
Super C
01.2025 - 05.2025
Mirage Restaurant
10.2024 - 01.2025
La Roserie Hotel
01.2021 - 01.2022
Philosophy
Djillali Liabes University
High School -
Central School Algiers
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