Alicia Alegria
Thousand Oaks
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic. Dynamic and results-driven professional with extensive experience as an Office Manager at Timothy Spiegel, excelling in budget management and team coordination. Proven track record in enhancing customer satisfaction through effective problem-solving and superior service.
Overview
19
19
years of professional experience
Work History
Security Officer
AG Protection
08.2019 - 11.2023
- Reported suspicious activities and persons to law enforcement.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Office Manager/Front and Back Office Medical Assistant
Timothy Spiegel
11.2016 - 09.2021
- Oversaw the office and took care of all needs, such as placing orders for materials needed and making sure patients were taken care of.
- Spoke with insurance and dealt with prior authorizations and took co-payments from patients.
- Scheduled patients, took patients back to the room, and took vitals
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Customer Service Representative
INFOCU5
11.2013 - 06.2016
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Office Manager
Villa Tax Multiservice
09.2010 - 08.2012
- Oversaw office inventory activities by ordering and requisitions, stocking, and shipment receiving.
- Took payments from customers for MoneyGram and payments to Mexico.
- Organized spaces, materials, and catering support for internal and client-focused meetings.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Office Assistant/Data Processor
CF Consultants
05.2005 - 08.2012
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
High School Diploma -
Bradwell Institute
Hinesville, GA05-2005
Associate of Science - Criminal Justice
Moorpark College
Moorpark, CA05-2023
Skills
- Budget management
- Customer focus
- POS
- Detail-oriented
- FLUENT IN Spanish
- Staff management
- Billing
- Bookkeeping
- Staff hiring
- Scheduling
- Credit and collections
- Data entry
- Supply management
- Payroll processing
- Office management
- Customer service
- Scheduling coordination
- Administrative support
- Human resources
- Office administration
- Medical office administration
- Complaint resolution
- Call center procedures
- Money handling
Timeline
Security Officer
AG Protection
08.2019 - 11.2023
Office Manager/Front and Back Office Medical Assistant
Timothy Spiegel
11.2016 - 09.2021
Customer Service Representative
INFOCU5
11.2013 - 06.2016
Office Manager
Villa Tax Multiservice
09.2010 - 08.2012
Office Assistant/Data Processor
CF Consultants
05.2005 - 08.2012
High School Diploma -
Bradwell Institute
Associate of Science - Criminal Justice
Moorpark College