Alicia A Anton
Bonita
Summary
I've developed strong communication and problem-solving skills in fast-paced environments all while effectively handling customer inquiries and resolving issues. I've demonstrated ability to manage high call volumes while maintaining quality service. I'm looking forward to transition these skills into a new field that will contribute to a different professional setting. I quickly adjust to new work settings and excel in new environments. QBM would be an ideal place for me to apply my skills and flourish in a different environment than what I'm used to.
Overview
3
3
years of professional experience
Work History
Phone Operator
Hans & Harry's Bakery
Bonita, CA
12.2022 - 05.2024
- Managed incoming calls, addressing customer inquiries and providing order information efficiently.
- Managed accurate processing of orders and validation of delivery addresses to enhance customer satisfaction.
- Record-keeping of customer orders and cake inquiries via email to enhance interdepartmental communication.
- Assisted in training new staff on call handling protocols and bakery offerings.
- Addressed customer complaints promptly, resolving issues to maintain positive relationships.
- Monitored call volumes and adjusted workflows to meet peak demand periods effectively.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
Caretaker
Brisa Del Sol
Boulevard, CA
01.2021 - 07.2021
- Provided daily care and support to residents, ensuring a safe and nurturing environment.
- Assisted with meal preparation and dietary needs, promoting nutrition and wellness among residents.
- Maintained cleanliness and organization of living spaces, adhering to hygiene standards.
- Engaged residents in social activities, fostering community and enhancing quality of life.
- Executed rapid decision-making and multitasking to effectively de-escalate heightened behaviors.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Established and enforced safety protocols and guidelines for staff.
- Developed and utilized an organized framework to remember and address the specific needs and medication regimens of each individual.
Education
RSS1, RSS2, RSS3, DSP1,DSP2 - Developmental Disability Studies
Grossmont College
El Cajon, CAHigh School Diploma -
Mountain Empire Highschool
Pine Valley, CA06.2021
Skills
- Telephone etiquette
- Empathy and patience
- Quick learner
- Work well under pressure
- Hard working
- Clear communication
- Team player
- Critical thinking
- Reliable
- Multitasking Abilities
- Detail Oriented
Languages
Spanish
Limited Working
Timeline
Phone Operator
Hans & Harry's Bakery
12.2022 - 05.2024
Caretaker
Brisa Del Sol
01.2021 - 07.2021
RSS1, RSS2, RSS3, DSP1,DSP2 - Developmental Disability Studies
Grossmont College
High School Diploma -
Mountain Empire Highschool