Ali Uzair Channa
Calgary,AB
Summary
Computer science student with 4+ years of customer service experience and technical proficiency in Python, C++, Java, and Flask. Skilled in Scrum and Agile methodologies, with hands-on experience in developing and deploying local projects. Currently in the third year of a computer science degree, I leverage my diverse expertise to apply critical thinking and problem-solving skills across various domains. Known for keen attention to detail and active listening, I integrate computer science knowledge into professional settings to find innovative solutions.
Overview
5
5
years of professional experience
Work History
Technology Sales Representative
Staples Canada
Calgary, AB
01.2024 - Current
- Recommended products or services while explaining features and costs to help customers make educated buying decisions.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Improved sales % by managing and delivering required service-level agreements.
- Responded to and resolved troubleshooting inquiries for hardware and software problems.
Sales Representative
Rogers
Calgary, AB
09.2022 - 12.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved weekly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Technology Sales Representative
Staples (Canada)
Medicine Hat, AB
08.2021 - 04.2022
- Pleasantly greeted customers both in-person and on phone, providing exceptional assistance and service and promoting lasting business relationships.
- Responded to and resolved troubleshooting inquiries for hardware and software problems.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Maintained and kept track of sales levels as well as stock levels on a day to day basis.
Customer Service Representative
Habib Bank Limited (HBL)
Hyderabad, Sindh
07.2019 - 06.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld privacy and security requirements for customer information.
- Resolved customer complaints, managed database records, and drafted status reports on customer issues.
CREW MEMBER
KFC
Hyderabad, Sindh
05.2019 - 01.2020
- Complied strictly with company ethics and guidelines
- Managed the frontend cash register efficiently
- Worked in a fast-paced environment
- Greeted customers and provided them with a constantly positive customer service.
Sales Representative
Telus Communications
Calgary, Alberta
01.2024 - Current
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
High School Diploma -
Chestermere High School
Chestermere, AB06.2021
High School
Beaconhouse School System
Hyderabad, Pakistan05.2020
Skills
- Active listener that pays attention to detail
- Proficient in Microsoft Word, Excel, and
PowerPoint - Has composure to teamwork and interacting to
new people - Problem solving and critical thinking skills
- Ability to efficiently work in a fast-paced
environment - Can offer multilingual support (fluent in English, Urdu, Hindi, Sindhi, and Arabic)
- Ability to multitask
References
Provided upon request.
Timeline
Technology Sales Representative
Staples Canada
01.2024 - Current
Sales Representative
Telus Communications
01.2024 - Current
Sales Representative
Rogers
09.2022 - 12.2023
Technology Sales Representative
Staples (Canada)
08.2021 - 04.2022
Customer Service Representative
Habib Bank Limited (HBL)
07.2019 - 06.2020
CREW MEMBER
KFC
05.2019 - 01.2020
High School Diploma -
Chestermere High School
High School
Beaconhouse School System
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