ALICE (TINGTING) YU
School Operation Director
North York,ON
Summary
Dedicated education professional with history of meeting cschool goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly qualified Senior Admissions Advisor with experience supporting students' transition from high school to higher education. Excels at guiding students to make and meet academic goals. Takes pride in creating supportive environments and encouraging positive interactions. Proven professional and self-starter with excellent communication skills. Dedicated School Counseling professional driven to aid youth in overcoming academic, social and mental health challenges to realize individual strengths and success. Bringing 9 rewarding years success in secondary and post-secondary educational settings.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
School Operation Director
Amberson High School
Markham, ON
09.2020 - Current
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used coordination and planning skills to achieve results according to schedule.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Guidance Counselor
Amberson High School
Markham, ON
09.2018 - Current
- Reviewed and discussed new students' academic credentials, interests and educational goals.
- Provided crisis intervention in response to emergencies, employing existing trust and rapport to deescalate situations.
- Identified and addressed concerns of incoming students and parents.
- Used data to monitor students' progress and recommend solutions for improvement.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Maintained positive relationships with students, faculty, alumni and administration.
- Organized college tours for graduating students and coordinated group visits from high schools.
- Developed new student orientation programs to build excitement around transfer and enrollment.
- Collaborated with teachers to define therapy objectives and analyze progress.
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Collaborated with teachers and administrators in development, evaluation and revision of school programs and in preparation of master schedules for curriculum offerings.
- Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.
- Counseled students regarding course and program selection, class scheduling and registration and career planning.
- Identified issues that hindered student academic achievement.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Identified cases of domestic abuse or other family problems and encouraged students or parents to seek additional assistance from mental health professionals.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Empowered students through counseling and skill-building exercises.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Conducted individual and group counseling sessions.
- Oversaw career and job fairs to connect students with area schools and employers.
- Helped students develop organizational, time management and study skills.
Community Interpreter
MCIS
North York, ON
12.2015 - Current
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Supported student education by accompanying non-English speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
- Attended training programs to improve professional knowledge and interpretation skills.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Proofread, edited and improved documents of different sizes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
School Secretary
NOIC academy
Toronto, ON
09.2017 - 07.2018
- Documented attendance, grades and test scores to update permanent records.
- Processed student registrations and withdrawals.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Established administrative work procedures to track staff's daily tasks.
- Used Maplewood (Edsembli) to prepare various correspondence, reports and other written material.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Deal Secretary
Dream Home Realty Inc.
Markham, ON
09.2016 - 06.2017
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices.
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained electronic filing systems and categorized documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Reviewed and balanced daily bank deposits and deposit report.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided onboarding and training for new support staff.
University Lecturer
Jiangnan University
Wuxi, Jiangsu
03.2009 - 09.2012
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Researched and selected course texts and supplemental learning materials.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Supported multidisciplinary research teams focused on scholarly publication.
- Created dynamic learning environment that valued instructor and student interaction.
- Worked with dean to assess and evaluate courses and programs in appropriate discipline.
- Conducted on-going program assessment, enrollment and retention tracking.
- Graded tests and assignments and uploaded to school database.
Education
Master of Arts - English Language And Literature
Shanghai International Studies University
Shanghai 09.2006 - 03.2009
Bachelor of Arts - English Language And Culture
Sichuan International Studies University
Chongqing 09.2002 - 06.2006
No Degree - TESL Canada
The Canadian Centre For Language &Cultural Studies
Toronto 05.2001 -
Skills
Data operations abilities
Operational evaluations
Operation system software
Individual and family support
Individualized education programs
Counseling and therapy
Team collaboration and leadership
Data-driven decision making
Student records management
Maintaining confidentiality
Performance Evaluations
Edsembli, Google Expertise
Academic advisement
School administration
Secondary education
Student counseling
Solutions-focused
Quickbooks
Office administration
Meeting support
Appointment Scheduling
Assessment scheduling
Digital File Management
Report writing
Database maintenance
Supply ordering
Cross-functional communication
Teacher relations
Inter-office communications
Multi-line phone systems
Certification
TESL CANADA
Timeline
School Operation Director
Amberson High School
09.2020 - Current
Guidance Counselor
Amberson High School
09.2018 - Current
School Secretary
NOIC academy
09.2017 - 07.2018
Deal Secretary
Dream Home Realty Inc.
09.2016 - 06.2017
Community Interpreter
MCIS
12.2015 - Current
University Lecturer
Jiangnan University
03.2009 - 09.2012
Master of Arts - English Language And Literature
Shanghai International Studies University
09.2006 - 03.2009
Bachelor of Arts - English Language And Culture
Sichuan International Studies University
09.2002 - 06.2006
No Degree - TESL Canada
The Canadian Centre For Language &Cultural Studies
05.2001 -