Summary
Overview
Work History
Education
Skills
Projects
Websites
References
Timeline
Generic

Alicen Ricard

Burnaby,Canada

Summary

Dynamic professional with a proven track record at Greater Vancouver Realtors, excelling in Zoom moderation and data management. Adept at problem-solving and effective communication, I have successfully enhanced participant engagement in professional development courses while maintaining accurate databases. Committed to delivering exceptional customer service and fostering teamwork in all endeavours.

Overview

8
8
years of professional experience

Work History

Professional Development Assistant – Contract

Greater Vancouver Realtors
Vancouver, BC
03.2023 - 06.2025
  • Moderate Zoom courses, ensuring attendance is taken, and everyone is participating.
  • Minor tech support for the instructor and class participants.
  • Process applications for professional development hours.
  • Data-entry
  • Assisted in developing, organizing and maintaining internal databases.
  • Maintained databases with accurate client and property information.
  • Managed documentation for property listings and transaction processes.

Barista and Supervisor

Waves Coffee House
Vancouver, BC
11.2022 - 03.2023
  • Operated espresso machines and other brewing equipment efficiently.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Prepared and served a variety of coffee beverages daily.
  • Maintained cleanliness and organization of the coffee bar area.
  • Assisted customers with menu selections and special requests.

Facilities Assistant and Admin - Contract

BCFSA
Vancouver, BC
04.2022 - 10.2022
  • I helped the licensing department with license history paperwork.
  • Coordinated facility operations and managed daily workspace logistics.
  • Supported inventory management through tracking supplies and equipment usage.
  • Assisted with the setup of meeting spaces for events or conferences held at the facility.
  • Coordinated food and beverages, audio-visual requirements and special requests.
  • Managed incoming calls and routed them to staff members.
  • Organized and maintained filing systems for easy access to documents.
  • Processed incoming mail and distributed it to relevant personnel promptly.
  • Handled customer inquiries and professionally resolved issues.

Cash Lead and Customer Experience Representative

Indigo
Burnaby, BC
10.2020 - 05.2022
  • Maintained accurate cash drawer by counting currency, coins, and checks; reconciled discrepancies.
  • Provided excellent customer service by greeting customers warmly, responding to inquiries, and resolving complaints promptly.
  • Receive and review online orders, and accurately fulfill required items promptly.
  • Assisted customers with product selection and inquiries to enhance the shopping experience.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Communications Coordinator and Research Assistant

Westcoast Women in Engineering, Science and Technology (WWEST)
Burnaby, BC
05.2017 - 12.2021
  • Championed and wrote a recurring series titled "Media Depictions of Women in STEM."
  • Developed engaging content for newsletters, social media, and website updates.
  • Organized workshops and events to support professional development initiatives.
  • Facilitated partnerships with organizations supporting women in STEM fields.

Education

Diploma - Screen Writing

Vancouver Film School
Vancouver, BC
08.2015

Associate of Arts - English

Okanagan College
Salmon Arm, BC
04.2014

Skills

  • G-Suite and Microsoft
  • Problem solving
  • Google analytics
  • Analytical thinking
  • Teamwork
  • Effective communication
  • Customer service
  • Data entry
  • Zoom moderation

Projects

Content Creator, 09/2017 - Present

Coffee Shop Cynic

  • Creating content related to beauty and lifestyle, podcasting, mental health, and crafting.

Content Creator, 02/2020 - Present

The Mighty 

  • Contribute original content for a digital health community created to empower and connect people facing health challenges and disabilities.

Content Creator, 09/2019 - 10/2020

Sartorial Geek

  • Contribute original content to the Sartorial Geek, a blog focusing on nerdy fashion, makeup, and cosplay.

References

References available upon request.

Timeline

Professional Development Assistant – Contract

Greater Vancouver Realtors
03.2023 - 06.2025

Barista and Supervisor

Waves Coffee House
11.2022 - 03.2023

Facilities Assistant and Admin - Contract

BCFSA
04.2022 - 10.2022

Cash Lead and Customer Experience Representative

Indigo
10.2020 - 05.2022

Communications Coordinator and Research Assistant

Westcoast Women in Engineering, Science and Technology (WWEST)
05.2017 - 12.2021

Diploma - Screen Writing

Vancouver Film School

Associate of Arts - English

Okanagan College

Similar Profiles

CREATE PROFILE
Alicen Ricard