Alicen Ricard
Burnaby,Canada
Summary
Dynamic professional with a proven track record at Greater Vancouver Realtors, excelling in Zoom moderation and data management. Adept at problem-solving and effective communication, I have successfully enhanced participant engagement in professional development courses while maintaining accurate databases. Committed to delivering exceptional customer service and fostering teamwork in all endeavours.
Overview
8
8
years of professional experience
Work History
Professional Development Assistant – Contract
Greater Vancouver Realtors
Vancouver, BC
2023.03 - 2025.06
- Moderate Zoom courses, ensuring attendance is taken, and everyone is participating.
- Minor tech support for the instructor and class participants.
- Process applications for professional development hours.
- Data-entry
- Assisted in developing, organizing and maintaining internal databases.
- Maintained databases with accurate client and property information.
- Managed documentation for property listings and transaction processes.
Barista and Supervisor
Waves Coffee House
Vancouver, BC
2022.11 - 2023.03
- Operated espresso machines and other brewing equipment efficiently.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Prepared and served a variety of coffee beverages daily.
- Maintained cleanliness and organization of the coffee bar area.
- Assisted customers with menu selections and special requests.
Facilities Assistant and Admin - Contract
BCFSA
Vancouver, BC
2022.04 - 2022.10
- I helped the licensing department with license history paperwork.
- Coordinated facility operations and managed daily workspace logistics.
- Supported inventory management through tracking supplies and equipment usage.
- Assisted with the setup of meeting spaces for events or conferences held at the facility.
- Coordinated food and beverages, audio-visual requirements and special requests.
- Managed incoming calls and routed them to staff members.
- Organized and maintained filing systems for easy access to documents.
- Processed incoming mail and distributed it to relevant personnel promptly.
- Handled customer inquiries and professionally resolved issues.
Cash Lead and Customer Experience Representative
Indigo
Burnaby, BC
2020.10 - 2022.05
- Maintained accurate cash drawer by counting currency, coins, and checks; reconciled discrepancies.
- Provided excellent customer service by greeting customers warmly, responding to inquiries, and resolving complaints promptly.
- Receive and review online orders, and accurately fulfill required items promptly.
- Assisted customers with product selection and inquiries to enhance the shopping experience.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Communications Coordinator and Research Assistant
Westcoast Women in Engineering, Science and Technology (WWEST)
Burnaby, BC
2017.05 - 2021.12
- Championed and wrote a recurring series titled "Media Depictions of Women in STEM."
- Developed engaging content for newsletters, social media, and website updates.
- Organized workshops and events to support professional development initiatives.
- Facilitated partnerships with organizations supporting women in STEM fields.
Education
Diploma - Screen Writing
Vancouver Film School
Vancouver, BC08.2015
Associate of Arts - English
Okanagan College
Salmon Arm, BC04.2014
Skills
- G-Suite and Microsoft
- Problem solving
- Google analytics
- Analytical thinking
- Teamwork
- Effective communication
- Customer service
- Data entry
- Zoom moderation
Projects
Content Creator, 09/2017 - Present
Coffee Shop Cynic
- Creating content related to beauty and lifestyle, podcasting, mental health, and crafting.
Content Creator, 02/2020 - Present
The Mighty
- Contribute original content for a digital health community created to empower and connect people facing health challenges and disabilities.
Content Creator, 09/2019 - 10/2020
Sartorial Geek
- Contribute original content to the Sartorial Geek, a blog focusing on nerdy fashion, makeup, and cosplay.
References
References available upon request.
Timeline
Professional Development Assistant – Contract
Greater Vancouver Realtors
2023.03 - 2025.06
Barista and Supervisor
Waves Coffee House
2022.11 - 2023.03
Facilities Assistant and Admin - Contract
BCFSA
2022.04 - 2022.10
Cash Lead and Customer Experience Representative
Indigo
2020.10 - 2022.05
Communications Coordinator and Research Assistant
Westcoast Women in Engineering, Science and Technology (WWEST)
2017.05 - 2021.12
Diploma - Screen Writing
Vancouver Film School
Associate of Arts - English
Okanagan College